About Osborne Wood Products, Inc.

Our Company

At Osborne Wood Products, Inc., we have a genuine concern for our employees and our customers. We are a company dedicated to quality, excellence, and courtesy.

We strive as a business to operate under the Lordship of Christ. It is our desire to relate to you in both personal and work relationships in a manner that would be pleasing to Jesus Christ. This is the standard to which you can and should hold us accountable.

We strive to serve you by meeting your needs to the best of our ability. Often this means that we will have to go "that extra mile." When this proves to be the case, we dedicate ourselves to doing so cheerfully and willingly. Excellence in quality and service is our commitment to you. This is in no way affected by the size of your order. Money is not the main focus of our business. We will and do strive to be good stewards of that which the Lord has entrusted to us.

Our Product

Our approach to quality control is to catch quality issues at the earliest possible point. Each person along the manufacturing chain has the power to reject poor quality items before he adds value to the product. A final inspection takes place immediately prior to shipping.

Occasionally something slips though and we have a customer support person call each customer on each shipment to confirm that our quality meets and exceeds their expectations. If she catches a problem she writes up a report and we go back to the point of origin of the quality issue to work towards preventing the matter from occurring in the future.

Due to the hand-crafed nature of our products, measurements may vary slightly. Some species of lumber have unique characteristics and natural highlights.

The measurement method illustrated here is used on most items found in the on-line catalog. If the items are not the dimensions you need, ask us for a quote on custom turnings.

All orders over $500.00 require a deposit of 1/2 of the order amount. We welcome charge card orders for orders under $500.00. We gladly accept checks for larger orders.

Our Service

It is our policy to help you find the bed post, table leg, lamp stand, or specialty item you are looking for. Whether it is an item from our catalog or from a drawing that we develop together, we want to be a part of making your ideas into realities. White pine is our specialty, however we are able to provide maple, oak, cherry or other woods at your request.

It is our policy to ship every order as quickly as possible. Same week shipping is often possible, but sometimes a longer delivery time is required. Our customers have shown us that communication is the foundation of excellence in service. When an order is delayed, keeping our customer updated on the progress of their order has proven to be valuable. One expression of our commitment to the good communication is that we do not restrict our 800 number to "orders only" calls. Please call us at any time for any reason at all. If we can be of help to you, the call is on us.

800.849.8876