OsBlog

September 11, 2009

Now Offering Select Products in FSC Certified Wood

Filed under: Daily Life at Osborne, Osborne in the community, New Items, Green — Melody @ 9:52 am

As you have been browsing the website, some of you may have noticed that our list of wood types has changed.  The wood types are now broken down into groups.  The “Traditional” and “Premium” selections are relatively easy to discern: Traditional includes both commonly used woods and paint grade woods, where the Premium includes the rare wood types and also higher quality stain grade woods.  The third category that is available for select products, though, might not be as instantly recognizable: FSC Certified.

For some of our customers, FSC Certified lumber is something long requested, but we realize that many of you may not be as familiar with exactly what FSC Certification is.  What does it tell you about the product?

FSC, first of all, stands for the Forestry Stewardship Council.  It is a non-profit group whose purpose is to promote and encourage responsible management of the world’s forests.  Primarily, the purpose of the organization centered around certifying producers of lumber, and these types of certification are often referred to as F.M. (Forestry Management).  However, the FSC also has a chain of custody (COC) certification, to ensure the high standards that the FSC puts forth are followed all the way down the line to its sale to an end user.  Basically, at every step along the way a company or handler of products must show that they are meeting these standards, or they are not allowed to use the FSC name or logo.  This prevents the use and promotion of products as “FSC Certified,” unless at every point on the chain, these requirements are met.  If even one handler of goods along the chain is not FSC certified, then the end-product is not, either.

The FSC does not actually issue certification itself.  Instead, the FSC has accredited certain third party groups to do inspections and issue certification.  This allows the FSC to keep its independent status.  There are four groups in the US which may issue certification, and the list of requirements is quite specific:

* Documentation of all the suppliers of lumber being certified are
themselves FSC certified.
* On-site inspection in which it is clear that anything FSC
certified is kept distinct from all products that are not, where
the two would not be accidentally mixed up.
* Additional documentation is required that shows any person
handling FSC certified products has been thoroughly trained in FSC
processes and procedures.
*  All of the procedures for handling FSC
certified products must be thoroughly documented in the form of a
manual.
*  Annual audits are performed to ensure that these
procedures are being consistently followed.

These criteria, though stringent, prevent what is commonly referred to as “greenwashing,” or exaggerated claims of “green” or “eco-friendly” products which are not backed by any evidence.  As a sense of responsibility for how we treat the planet has grown, marketing groups have of course caught on and tried to “angle” things to appeal to that audience.  FSC Certification prevents this “angling,” by ensuring that nothing can be called “FSC Certified” unless it meets every one of their requirements, and has met those requirements at every step in the journey from raw material to finished product.

So, when you order products from Osborne Wood Products in an FSC Certified wood type, you can know that you are ordering wood that - from the moment it stood in the forest to the moment it is shipped from our facility - has been harvested, milled, and assembled in ways that promote reforestation and responsible forest stewardship, and are generally eco-friendly.

Osborne Wood Products, Inc. is pleased and proud to be able to offer options to our customers; enabling them to choose products with ecological responsibility in mind.

September 8, 2008

Live Chat!

Filed under: Daily Life at Osborne, New Items — Melody @ 6:23 pm

I just wanted to let you all know about the newest addition to our website: Live Chat!  Now help is just a click away!  The “Live Chat” icon right below the search bar will tell you when we are available for chat (which should be any time during our normal business hours, 8 AM - 7 PM EST).  Simply click that button to open a chat, and it will ring whichever one of us is available.  We are still more than happy to take care of you by phone, but if it should happen to be easier for you to use Live Chat, it is there for you, too.

I, for one, am very happy about this, for several reasons.  For one thing, if I’m having trouble describing an item, I can just click a picture and link a customer to it, and then they know exactly what I mean.  For another, it makes life much easier for any of our customers who might be hearing impaired.  Additionally, computers have no regional accents, and similarly, customers who might have difficulty with English can copy the chat text and paste it into one of many language-translating search engines.  Or the opposite is true, our customers can type in Spanish, Portuguese, French, etc., and we can do the translating!

So for many people, live chat can make communication much easier.  For those who want to hear our friendly and cheerful voices, though, we are glad to take your call instead.  Basically, however you prefer to communicate with us, we’re just happy for the opportunity to serve you (and to keep finding ways to do it better)!

May 2, 2008

A New Addition!

Filed under: New Items — Melody @ 5:54 pm

Osborne Wood Products, Inc. has something new to announce!  We are very proud to introduce the first edition of our CAD Catalog DVD, which was featured in this month’s edition of FDM and Cabinetmaker!  Although the drawings on the DVD are compatible with a host of different software types, there are full catalogs available with Planit Solid Design and with 20-20 Design.  You can call our customer service number to request a DVD, free of charge.  (800) 849-8876

dvd-face-in-house-copy-1.JPG

April 28, 2008

Wood Turnings

Filed under: New Items — Melody @ 6:23 pm

This post is long overdue, but I found it in the drafts and realized that we did, indeed, need a blog-release of this product, since we haven’t done one, yet! I guess Ashley had written a draft of this post some time ago.

Osborne Wood Products, Inc. is now offering three of its current legs in a larger size. The new height is 36” for all three legs; 8” Wilmington (# 1808), 8” Islander (# 1850), and 8” Concord (#1871). These three legs are offered in all ten of our standard wood types (not listed on that page are Hickory and Mahogany).

December 28, 2006

Grape Column

Filed under: New Items — Mary Beth @ 3:09 pm

Ok, here are two pictures of the Grape Column to compare.

First Grape Column Second Grape Column

revised-grape-column1.jpg revised-grape-column-with-too-many.JPG

What are your thoughts about them? Does the 2nd one have too much stuff on it? Spencer, great idea about the vines. Would it look better just to have vines there or do the grapes make it look better?

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