Using Our Website
All information presented on our website including prices, dimensions, product names,
product numbers, pictures, etc. is checked for accuracy. However, there is a possibility
that we have made a mistake. Prices are subject to change at any time without notice.
We reserve the right to refuse to honor any incorrect Internet prices as we cannot
account for the occasional human error.
If you have any questions, please call our office at 1-800-849-8876 during our normal
business hours 8:00 a.m. - 7:00 p.m. EST, Monday - Friday. Prices are subject to
change without notice. These terms and conditions are subject to change without
It is the policy of Osborne Wood Products, Inc. that all products be inspected upon
receipt. If damaged products are received, please call our office within seven business
days to report damage.
If you are unhappy for any reason and would like to return your order for a refund,
please refer to the following conditions:
- To receive full credit of returned products, a Return Authorization Number must
be obtained by calling Osborne Wood Products, Inc. at 1-800-849-8876.
- Products must be returned within 30 days and must be received in original condition.
- Products damaged due to poor packaging and handling will be subject to partial credit
or no credit.
- A 20% restocking fee will be charged on products returned after 30 days.
- Returns will not be accepted after 90 days.
- A 20% restocking fee will be charged on products with standard notching (xxxx.5,
xxxx.6, and xxx.75).
- A 20% restocking fee will be charged on products made from our specialty wood types.
- Custom-made products and custom wood types may not be returned including products
with mortising or custom notching (other than standard quarter notched parts).
- Products with hardware installed, holes drilled, or any other specialty service
are considered custom and may not be returned.
Due to the handcrafted nature of our products, some variation is normal from one
piece to another. Measurements may vary slightly. Some species of lumber have unique
characteristics and natural highlights. While color consistency is desirable, there
is variation in color in many items. All of our products are intended for
interior use only.
Most packages ship in one business day. Custom orders will ship out according to
the lead time given on the estimate. If you would like a more accurate lead time,
please call us at 1-800-849-8876. Also, please note that while we make every effort
to get your packages to you by your desired date, we cannot guarantee the timely
arrival of your package.
If you require same day shipping or confirmation of when your order will ship please
call a customer service representative at 1-800-849-8876 during regular business
hours, 8:00 a.m. - 7:00 p.m. EST, Monday - Friday. There may be an option to rush
the order for an additional fee. If you desire to add a rush to your order
please call and speak to a customer service representative. We do also offer expedited
shipping options. The expedited shipping options and pricing are available on the
cart on our website. Saturday delivery may be available with Second Day or Next
Day shipping for an additional charge per box. If you would like to inquire about
Saturday delivery, please call and speak to a customer service representative.
If you receive damaged items, call our office at 1-800-849-8876. With all damaged
items we ask for a picture of the damage so we can observe the damage with you.
The damage may have occurred during shipping. We will need to determine what caused
the damage and what needs to be replaced. An inspection may need to be made by the
shipping company to determine if the damage occurred during shipping. Damaged items
must remain in their original box and be set aside for inspection. We will assist
you in getting replacement product as quickly as possible.
Delays and Missing or Lost Items
If there is a delay in the receipt of your order, please call our office at 1-800-849-8876.
We should be able to determine the reason for the delay. If the shipping company
cannot locate your package(s), we will put a trace on the package(s), define responsibility,
and resolve the problem as quickly as we can. In the rare occasions in which this
happens, a solution is usually determined within 24 hours.
Osborne Wood Products, Inc. respects your privacy and pledges to earn and keep your
trust. All personal information you give us is kept confidential and protected with
the utmost care and will not be used in ways to which you have not consented. Additionally,
we will not sell any of your information to a third party. As the customer, it is
your responsibility to maintain the confidentiality of your username and password.
By using this website, you agree to accept responsibility for all activities that
occur under your account or password. Occasionally, we track the Internet address
of the domains from which people visit us and analyze this data for trends and statistics,
but the individual user remains anonymous.
Third-Party, Cookies, and Advertising
Third party vendors, including Google, show ads for Osborne Wood products across
more relevant ads based on the past visits to our website. Osborne is using Google
remarketing data to serve the most relevant ads to our customers. Visitors to osbornewood.com
Ads Settings. Visitors can also opt out of a third-party
World Class Service
It is our policy to help you find the kitchen island leg, bun foot, or table leg
you are looking for. Whether it is an item from our catalog or from a drawing that
we develop together, we want to be a part of making your ideas into realities.
Many items are offered in alder, cherry, soft maple, red oak, knotty pine, mahogany,
black walnut, red birch, hard maple, hickory, lyptus, tiger maple, douglas fir,
cypress, western red cedar, spanish cedar, beech, sapele, and heart pine. It is
our policy to ship every order as quickly as possible. Same week shipping is often
feasible but sometimes a longer delivery time is required.
Our customers have shown us that communication is the foundation of excellence in
service. When an order is delayed, keeping our customers updated on the progress
of their order has proven to be valuable. One expression of our commitment to good
communication is that we do not restrict our 800 number to "order only"
calls. Please call us any time for any reason at all. If we can be of help to you,
the call is on us.
Our payment options are all major credit cards (VISA, M/C, AMEX, DISC), COD, and
checks via mail. Checks are converted to images and processed as ACH transactions.
Wire transfers are available for large international orders and additional fees
will apply. Sorry, we do not hold open accounts.
We offer quantity discounts: 5% off on quantities of 24 or more of the same item,
10% off on quantities of 50 of the same item, and 20% off on quantities of 100 or
more of the same item. We also offer a large order discount for 15% off orders with
a product total over $3,000.00. Any order over $3,000.00 will be subject to a 50%