Osborne made a custom dining room table leg to replace a broken one. The process of giving them the initial specifications, approval of the sketches provided, and final production and delivery of the new table leg took less than a week.

The customer support department is fantastic. They followed up with my order to make sure everything was okay. Unfortunately, I received a damaged product. They ensured me a replacement would be sent out right away. The way everything was handled was easy and stress free.

I am beyond pleased with not only the craftsmanship and high quality of the oak pyramids I purchased, but with the fantastic customer service extended. Same day as order shipping. Well packaged. Follow up phone calls to see if order arrived and if I was happy with their product.
I will alway keep Osborne Wood Products at the top of my list for quality wood parts.

Very quick shipping and excellent quality! Price also very good!

Felt like I just hit "enter" to complete the order and it shows up!

Was able to get incredible finishing pieces that turned my good project to great! It was easy, fast, and affordable with a high quality of workmanship.

This is a fantastic company. Ordered a custom built kitchen island. Everyone was super helpful from start to finish and in a very timely maner. We love the product and will definitely use Osborne Wood Products again.

Osborne wood products has the absolute best products!!! They are my go to for any type of legs or table hardware!

Customer Service people are always great to work with. Product quality is always top notch.

I have had communications already. I love your products and your service but have an issue on the delivery

Everyone I speak to at Osbourne is wonderful and helpful......great customer service! Always thrilled with our experience and these beautiful products.

Really nothing to improve here - I picked the product of my liking and ordered it. I received the product fast and it was exactly how it was described and, more important, exactly how I imagined it to be.
A small detail for improvement. I ordered the first time with Osborne and I could not create an user account during the order process - it would not accept my email address. I had to create an account first and then log in to order.

Ordering is easy and delivery is prompt. We are very satisfied with Osbourne's products.

I am totally satisfied with both the service and the product. I would certainly recommend this company to everyone. I received my order amazingly quickly and the person I spoke with was very pleasant and helpful. The circa 1840’s country desk is going to have a new life after missing it’s feet for who knows how many decades.

Always fast and responsive, ordering and shipping are simple. We've been ordering and adding to our showroom for several months, enabling customers to have a great selection to choose from.

Great products. I've ordered many legs and table slides and the quality has always been great. Any problems have been quickly resolved with no issues.

Great selection, easy ordering process, nice phone call to follow up

Great service, fast delivery, excellent product! Followup from company was great!

No improvements needed

I have bought items before from Osborne and was always very satisfied with both the service and the products. I would recommend them for any specialty wood product.

We had an excellent experience with Osborne Wood - from perusing the website to ordering and returning an item to finding the right wooden legs and ordering them. Excellent customer service with an unusual personal touch. Thank you! We're not professional furniture builders, just home hobbyists, and maybe not a typical customer. Still, we are delighted to have found you on the web!

Osborne Wood products are of excellent quality and are shipped in a timely manner.

This was my second purchase from Osborne and it was once again perfect! Got what I needed fast at a fair price. Always just what I needed.

Awesome table foot , worked with some minor adjustments after being finished the bolts were wider than my original leg so I had to drill a hole for one bolt to make it work but otherwise it works great even better than the original 100% recommend this product to anyone looking to build a table or replace a table foot will probably order the other 3 needed so it all matches :)

You guys are top notch customer service. Knowledgeable reps…great packaging and quick delivery

I had to call my order in as I had some trouble with my online order. The woman at the other end was very helpful and pleasant. She took my order quickly and my order was delivered in short order. Very happy with the experience.

I bought 9 cherry legs and I wish the color of legs was more consistent. A few were all heartwood, several were a heartwood- sapwood blend and the rest mostly sapwood.

Bought from you for 20 years and have always received everything quickly, and the quality is impeccable!

I don’t know of any areas you could improve. Your price was competitive and the service was unbelievably super fast. I was in commercial construction for 45 years dealing with suppliers and sub contractors all over North America at major airports. It was a pleasure working with Diana and Kevin.

Easy to order and quick shipping. I sincerely appreciated the personal touch of the follow up call after I received the item. Outstanding!

Customer support was outstanding. Embarrassed that I can't remember the associate's name, but she was patient, friendly and very helpful. She made me comfortable with the decision that I had tentatively made and her expertise was evident as she talked me through the reasons this particular product met my requirements.