Always have what I need, and I get it quick

Walnut feet arrived fast and appeared as advertised. What was nice is the follow up phone call and email and show my satisfaction.

The process work very well. Communication was good. Delivery was timely. Overall a good experience. Thanks.

Osborne had the product we were looking for at a good price. Arrived in a timely manner with appropriate packaging. We were looking for decorative touches for a cabinet. We wish there was more selection for modern/contemporary styles as those seem to be harder to find generally. But we would recommend Osborne to others.

The product and service are excellent. Keep working on your packaging solutions to get rid of styrofoam. I appreciate that you used some recyclable packing materials, but the styrofoam is nasty and creates a waste issue. Thanks!

The product is top knotch!! But my favorite part is that someone will contact you upon receiving an order to make sure there is no damage

We had an excellent experience with Osborne Wood - from perusing the website to ordering and returning an item to finding the right wooden legs and ordering them. Excellent customer service with an unusual personal touch. Thank you! We're not professional furniture builders, just home hobbyists, and maybe not a typical customer. Still, we are delighted to have found you on the web!

The quality of the product was very good. I would definitely use Osborne as my go to for furniture parts.
The website is a little difficult to use. There is not a return button or an easy way to return to the home page.

Super efficient return and exchange process. Thank you! I was able to get my order reprocessed via the chat function and my new legs arrived swiftly!

Arrived fast and everything seem good as describe what was on the website

The pedestal base was delivered very quickly. Quality is outstanding. Only small issue was some slight damage to one of the legs that most likely occurred during shipping. Sanded right out. Very happy with the product and customer service. Loved the follow up call to check on our satisfaction. Great selection of products!

Absolutely outstanding service, CAD was immediate and project was finished in less than two days. Project was perfect, can’t be happier.

The only negative I have is that there was no installation information. I guess it is assumed that all customers are experienced wood craftspeople but that is not the case. If you don't want to send instructions with each order, at least have them available when a customer asks for help.

Osborne made a custom dining room table leg to replace a broken one. The process of giving them the initial specifications, approval of the sketches provided, and final production and delivery of the new table leg took less than a week.

Great products, great service! Fast and easy to order, easy to design and custom order stuff. Superb customer service and follow up. Had two instances that we needed to custom design something and they were very spot on and knowledgeable! Great job on running this company! Highly recommend your products and customer care.

Ordering online was quick and easy. Shipment came in a timely fashion. Packing seemed a little worn. But materials came undamaged. We have ordered twice with Osborne. Extremely helpful if you need it. Good quality of products.

The products were wonderful. The shipping was fast, and everything was delivered in excellence condition.

Everything was excellent. Product was great. Shipping was quick. Very happy with everything

I don’t know of any areas you could improve. Your price was competitive and the service was unbelievably super fast. I was in commercial construction for 45 years dealing with suppliers and sub contractors all over North America at major airports. It was a pleasure working with Diana and Kevin.

I have already given a detailed answer to this. This is the second time I was sent this survey. I am happy to comment, please look for my previous response.

The order was received quickly after placing online, and received in good condition. I was also happy to receive a personal call a day later to confirm we had received the order as expected. Great Customer Service and the corbel we received was beautiful. :)

Osbourne called to make sure the items arrived safely! The day they arrived! Well done to Osbourne

Very helpful didn't try to sell me anything I didn't need.

The quality and price are spot on. Wanting to create a one of a kind island and your products made it possible. Nice selection—quick shipping

Good products. Great finishes. Easy online ordering. Quick delivery times. Will use them again for molding needs

Hi, Your staff & service was great. Very friendly, helpful and the product arrived when they said it would. The only negative I see is that the pieces that I bought are rough and will require a lot of sanding. Is there an option to buy from Osbourne pre sanded bamboo stick material?
Thanks,
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Everything was perfect and shipping and delivery were ahead of schedule.

It is always a pleasure to work with this company and there products never disappoint.

Great selections, competitive prices and fast shipping, what else could you ask for!! Been doing business with this company for over 10 years, always got what I'm looking for and usually ships same day as ordered. Great company to work with!

Felt like I just hit "enter" to complete the order and it shows up!