The pedestal base was delivered very quickly. Quality is outstanding. Only small issue was some slight damage to one of the legs that most likely occurred during shipping. Sanded right out. Very happy with the product and customer service. Loved the follow up call to check on our satisfaction. Great selection of products!

Very helpful customer service. My order was shipped out the next day and received in perfect condition!

Customer support was outstanding. Embarrassed that I can't remember the associate's name, but she was patient, friendly and very helpful. She made me comfortable with the decision that I had tentatively made and her expertise was evident as she talked me through the reasons this particular product met my requirements.

This was the easiest order I have done in a long time. Very refreshing, thank you, and the rep on the phone was kind and quick.

Very satisfied. Would recommend Osborne highly. They had a terrific array of wood products, and most importantly, exactly what I needed.

As usual outstanding service, project CAS was ready for review the same day and actual project was ready the next day. Staff is very present and helpful.

I don’t know of any areas you could improve. Your price was competitive and the service was unbelievably super fast. I was in commercial construction for 45 years dealing with suppliers and sub contractors all over North America at major airports. It was a pleasure working with Diana and Kevin.

Ordered samples. Product arrived quickly and the follow up by customer support was unexpected. I highly recommend Osborne and I will be ordering from them in the near future.

Beautifully crafted corbels. They are perfectly designed, and exactly what I was hoping for.

There were a number of problems with the delivery, all caused by FedEx. The people I spoke to at Osborne Wood were very helpful, and the company stood behind that. Two replacement orders had to be made - one ruined by rain, one went missing (both were not properly delivered to my house), but the co. ordered the replacements without complaint. I would absolutely recommend to others! And I will never order anything that has to be delivered by FedEx again.

This company was excellent to work with and went the extra mile to get some information I requested on the product before I purchased.

I was very impressed but how fast I received my product. I've been trying to avoid Amazon by shopping with smaller businesses and Prime can't beat Osborne shipping time. Nice variety of products also allowed me to find exactly what I needed. The shipping was a little pricey, but I didn't order much and I understand you don't have much control over that. Otherwise, I don't really have any areas of improvement. I expect to shop here in the future and recommend you to anyone working on projects like me!

Definitely will recommend you to my friends. Your product arrived timely as promised and your care to package the 3 brackets ensured it arrived undamaged. Beautiful brackets.

Customer service was very god and delivery was faster than expected.
Only problem is total cast, by the time you add duty, freight and taxes it very expensive. Eight table legs less than ***us cat me nearly ***. cad. I have ordered a catalogue and will see if there is anything else I could use

This was my second purchase from Osborne and it was once again perfect! Got what I needed fast at a fair price. Always just what I needed.

The person who helped me was very good and offered great service. I wanted 4 acrylic sofa legs and was told you only had 2 in stock based on the number I gave her. Once I scrolled down the page and saw the number for a set of 4 she checked and had four available. My fault for not being better prepared.
Thanks

I continue to order/purchase from Osborne due to the friendly and speedy service. Not so sure that I agree there should be a $40 charge for a CAD drawing that simply indicates measurement details. If the style ordered is completely custom, that would be more acceptable.

Order arrived quickly (2 days) and was exactly what was needed to repair our dining table. I also received a call checking if order arrived and was OK. A nice touch I appreciated. No more sag in table and operates as it should. We are very pleased.

Extremely satisfied with customer service and support. Everyone I spoke with at the company was responsive and very helpful.

I have ordered many items from them. Everything is always high quality. Customer service is also very helpful.

Buying quality products from a quality supplier…that is Osborne Wood products to me

I was extremely happy with my purchase. It was a beautiful island leg. It arrived quickly and was even better than I expected. I will definitely be recommending you!

Just what I was looking for.....however the shipping was high.

Stellar experience from beginning to end. Greatest compliments regarding all wood and hardware products.

I am totally satisfied with both the service and the product. I would certainly recommend this company to everyone. I received my order amazingly quickly and the person I spoke with was very pleasant and helpful. The circa 1840’s country desk is going to have a new life after missing it’s feet for who knows how many decades.

I have been using y’all for a long time and have always been happy with the results

Really nice quality products. Customer service was easy to work with.

I really don't see anything that needs improvement.
Your website works great, your products are great, your shipping department is great.
Don't mess with perfection!

I'm very satisfied with the product, customer service , the ordering process. Customer service is very helpful and they answer all my questions. Professional group of people.

The kit is really good. A few things I would change is either providing or recommending a drill bit for drilling out the holes for the long screws that connect from the skirt to the leg. For the red oak it’s hard to drive the screws in directly. A slightly longer bit for the screwdriver would be helpful too.