Maybe cheaper shipping options. Could not find one of these 3 items so ordered off Amazon to get free shipping, centering pins, leaf locks, levelers. Design and finish was outstanding. Instructions very good. Maybe have a selection of #10 cabinet screws you could order, had to use deck screws with washers to make it a cabinet type head.

I would say in this particular order your service was optimal because it was a special order and you were able to complete that in a quick return around amount of time with the best possible product results. The only area I felt could be improved would be timeliness in responding to my request. for a special order I ended up having to email a few days later to see if you are able to complete that task or not before I got an answer.

The only negative I have is that there was no installation information. I guess it is assumed that all customers are experienced wood craftspeople but that is not the case. If you don't want to send instructions with each order, at least have them available when a customer asks for help.

I have ordered from Osborne Wood Products several times over the years. Every item is well made, beautiful and shipped quickly. Thank you!

Everything was great except one of the the legs had a shallow socket for the skirt board to fit into. We just had to saw off a bit of the skirt board “peg” area. Sorry can’t remember proper names. Thanks!

Order arrived quickly (2 days) and was exactly what was needed to repair our dining table. I also received a call checking if order arrived and was OK. A nice touch I appreciated. No more sag in table and operates as it should. We are very pleased.

As ALWAYS! Excellent communication and most excellent service. Wonderful company. I had a very simple request and it was handled perfectly and at a very fair price. Osborne Wood rocks.

Easiest ordering process and quick shipping! Second time ordering from them, and I will probably be ordering more soon.

Customer service helped to clarify the ordering process. Once I placed order it was made the same day and arrived at my door the next! To notch craftsmanship and looks exactly the way I wanted! Easy to assemble as a novice!

Everything about Osborne blew me away. This was my first purchase through them, and for some reason the website wouldn't accept my order. I called their number listed on the page, and in less than 5 minutes the lady on the phone completed my order, and sent confirmation. My table legs shipped the same day and I received the shipment 2 days later. Incredible customer service, and the quality is great. Highly recommend Osborne to anyone, I will be using them again!!

Osborne is one of the only suppliers I can find for small wood molding/trim. I use these a lot in my artwork. I wish shipping costs could be reduced because the shipping costs me almost as much as the product. But all wood trims are securely packaged and shipped quickly.

All the elements that I ordered were exactly what I wanted and they worked perfectly.

Was able to get incredible finishing pieces that turned my good project to great! It was easy, fast, and affordable with a high quality of workmanship.

I have ordered many items from them. Everything is always high quality. Customer service is also very helpful.

The posts I ordered were knotty pine. The problem I had with them was that there were absolutely no knots in them. I needed them to show the knots to match the existing cabinets. But, I am stuck with them because the cost to return them would not be economical. I probably wouldn't order knotty pine posts from you again. ***,

Yes I would recommend your company to everyone needing your product. Great customer service and the wood legs I ordered are just wonderful.

The website did not work for my order, but the person on the phone was extremely good.

Exceptional service, terrific follow-up with purchases, follow up with shipping details too! I will most definately be a returning customer and share same with colleagues and friends.

My order arrived quickly and very well packaged. The customer service was excellent. I'm very happy with my purchase. It is going to be an excellent detail on the new door for my home made medicine cabinet.

Very quick service. Item was as advertised and perfectly wrapped in transit. Craftmanship was lovely and selection of wood types exceptional. Highly recommend.

My counter tops were done quickly and are what I ordered. Everyone was very helpful in the process

Great products. I've ordered many legs and table slides and the quality has always been great. Any problems have been quickly resolved with no issues.

Excellent customer service overall, appreciate the followup by phone, and the selection of wood rail moldings is unparalleled in diversity and quality.

Your product was great with great customer service and I was impressed that you called to ask.

Absolutely outstanding service, CAD was immediate and project was finished in less than two days. Project was perfect, can’t be happier.

The products were wonderful. The shipping was fast, and everything was delivered in excellence condition.

Wow! Great customer service! I placed my order, it was shipped the same day. Received tracking information and delivered as scheduled Was packed well and received. The post I ordered are beautiful! All who see them ask “wow, where did you get those?” Osborne called to confirm that everything was satisfactory! Great product and customer service! Again WOW!!! Will definitely be purchasing additional products 😍

Very friendly and efficient customer support. Product was delivered in a timely fashion and received in perfect condition.

The customer support department is fantastic. They followed up with my order to make sure everything was okay. Unfortunately, I received a damaged product. They ensured me a replacement would be sent out right away. The way everything was handled was easy and stress free.

I have already given a detailed answer to this. This is the second time I was sent this survey. I am happy to comment, please look for my previous response.