The rating is for both the products (I buy inlay strips for various woodworking projects) and for the customer service Osborne. They are helpful when I'm placing an order and I always appreciate the follow-up call that they make to confirm that I'm happy with my products.

your product quality is first class and your employees service your clients well. Sara earned double points on this order for her patience. the only point i would make is that it should be possible to give freight estimates prior to going through the CAD process to avoid miunderstandings in the early process. Thanks to Osborne team Ulrich Krauskopf

Repeat customer great service always have the product that I need I would highly recommend Osborne wood products.
Fast shipping received my product the next day very happy with the overall process.
Thank You

Beautifully crafted corbels. They are perfectly designed, and exactly what I was hoping for.

The inlay banding I bought is very good quality and I would buy it again. However, I think the amount you charge for postage is not justified by the weight and size of the packaging.

Excellent customer service and beautiful wood products. They are very quick to ship and arrives nicely packaged. Upon arrival they followup to make sure i received my products and was satisfied. Can’t say enough positive about this company.

Everything went smooth.as glass, order form was easy, product was great and the only thing that surprised me a little was how quickly it got here. very impressed.

Fantastic service, fast shipping, excellent product. What more can I say?

Great products, great service! Fast and easy to order, easy to design and custom order stuff. Superb customer service and follow up. Had two instances that we needed to custom design something and they were very spot on and knowledgeable! Great job on running this company! Highly recommend your products and customer care.

Everything was perfect and shipping and delivery were ahead of schedule.

Although disappointed in the backorder of the wood, our order was delivered 10 days earlier than expected. We were able to finish our client's job on time! Awesome product!

Product was just what I was searching for. Was shipped the day I ordered and received in excellent shape.

Very quick service. Item was as advertised and perfectly wrapped in transit. Craftmanship was lovely and selection of wood types exceptional. Highly recommend.

We received just what we ordered and very quickly. Thank you!

I own a cabinet shop in Northern California. I am always pleased to work with Osborne. The staff is knowledgeable and that helps with quick design and pricing. I also appreciate the customer service they provide. Receiving a call after I get my order to make sure it is correct means something. I recommend.

Great service and fast shipping. I love the options available and ability to customize and pick from so many selections. I ordered some island legs and Osborne was the only place that had the style I wanted in the wood I needed. They arrived within a week of ordering in great condition. Will definitely use them again in my next project.

The order was promptly delivered, and in great shape. Thank you for taking such good care.

Ordered a sample item and received in a couple days. Great service!

I'm very satisfied with the product, customer service , the ordering process. Customer service is very helpful and they answer all my questions. Professional group of people.

There was a glitch in the order in that the item ordered was out of stock. I was contacted and presented with the situation quickly and was given the time frame the situation would be corrected. I was delayed in may project but I could absorb the change. When another delay occurred I was again notified until the product was shipped. I was appreciative of the truthfulness of the business which allowed me to make decisions about project plans.

Great company, I love to do business with them. I’ve met the owner at a trade show and he is a great guy!! Five stars all the way!!!!

Osborne is one of the only suppliers I can find for small wood molding/trim. I use these a lot in my artwork. I wish shipping costs could be reduced because the shipping costs me almost as much as the product. But all wood trims are securely packaged and shipped quickly.

The materials provided arrived on time and in great condition! The price was fine in that my customers were pleased with end results and overall value.
I will definitely keep offering these products in my cabinetry portfolio in the future.
Thanks!, ****... Owner ******

High quality products and received fast shipping and a follow up call from customer service to ensure the product was satisfactory. Would definitely recommend to friends and family.

There were a number of problems with the delivery, all caused by FedEx. The people I spoke to at Osborne Wood were very helpful, and the company stood behind that. Two replacement orders had to be made - one ruined by rain, one went missing (both were not properly delivered to my house), but the co. ordered the replacements without complaint. I would absolutely recommend to others! And I will never order anything that has to be delivered by FedEx again.

Amazing finished product and fast! Can’t wait to see the finished product installed.

Customer Service people are always great to work with. Product quality is always top notch.

Website provided accurate information on product dimensions, wood types and characteristics. It helped me as a novice DIY to make an informed choice.

The product was beautiful. the customer was very satisfied with it.

I was very pleased with the customer service!!! I am certainly glad to have found your company and will definitely be buying from you again.