Greta customer support prior to the sale. I had several questions and the response was quick and helpful!

Very helpful customer service. My order was shipped out the next day and received in perfect condition!

Customer Service people are always great to work with. Product quality is always top notch.

There was a glitch in the order in that the item ordered was out of stock. I was contacted and presented with the situation quickly and was given the time frame the situation would be corrected. I was delayed in may project but I could absorb the change. When another delay occurred I was again notified until the product was shipped. I was appreciative of the truthfulness of the business which allowed me to make decisions about project plans.

the item I received wasn't what I wanted. I called the customer service number and spoke to them about a return. They were very quick, and agreeable. I was able to complete the process in the matter of a couple of minutes. I am satisfied with the outcome of the entire process. Everyone was easy to deal with and very professional.

Everything went smooth.as glass, order form was easy, product was great and the only thing that surprised me a little was how quickly it got here. very impressed.

Great service, fast delivery, excellent product! Followup from company was great!

No improvements needed

The spiral table legs look fantastic. Just wished they were packaged a little better. I’d suggest wrapping each leg individually to avoid dents and dings.

Great company to do business with. Items arrived in perfect condition and fast delivery. I would highly recommend this company to other. They always follow up with an email to make sure purchase was received in great condition. This is very much appreciated.

The product was perfect, communication was clear, and delivery was quick and seamless!

Very quick service. Item was as advertised and perfectly wrapped in transit. Craftmanship was lovely and selection of wood types exceptional. Highly recommend.

It is always a pleasure to work with this company and there products never disappoint.

The order was promptly delivered, and in great shape. Thank you for taking such good care.

I use the products all the time for the stools I make. Shipment is super fast always!!

Company called immediately after I ordered online to let me know my selection would be slightly delayed. We worked out an alternative selection that was in stock and it was promptly shipped. Cost on alternative was adjusted to the original pricing. Furniture feet arrived and are great. Excellent service. Highly recommend.

I love that Osborne Wood Products has such a wide selection.
My recent order came quickly, that staff was helpful, and the corbels that I ordered were well made and exactly what I needed.
Thank You,
***

The service was great! Quick turn around time and the legs were received when promised. I will highly recommend you.

The Osborne website was easy to navigate. After placing my order I received a quick response/confirmation. The product arrived quickly and well packaged.

The order was received quickly after placing online, and received in good condition. I was also happy to receive a personal call a day later to confirm we had received the order as expected. Great Customer Service and the corbel we received was beautiful. :)

I did not set up a user name and password when I ordered previously—then it would not allow me to order another item later without the user name and password. There should be a guest check out option.

Customer Service people are always great to work with. Product quality is always top notch.

Easiest ordering process and quick shipping! Second time ordering from them, and I will probably be ordering more soon.

I don’t know of any areas you could improve. Your price was competitive and the service was unbelievably super fast. I was in commercial construction for 45 years dealing with suppliers and sub contractors all over North America at major airports. It was a pleasure working with Diana and Kevin.

Excellent consumer service. Personally called to say that my inlay selection was on back order and to give me other options to complete my order.

Amazing finished product and fast! Can’t wait to see the finished product installed.

This was my second purchase from Osborne and it was once again perfect! Got what I needed fast at a fair price. Always just what I needed.

I was very impressed but how fast I received my product. I've been trying to avoid Amazon by shopping with smaller businesses and Prime can't beat Osborne shipping time. Nice variety of products also allowed me to find exactly what I needed. The shipping was a little pricey, but I didn't order much and I understand you don't have much control over that. Otherwise, I don't really have any areas of improvement. I expect to shop here in the future and recommend you to anyone working on projects like me!

As usual outstanding service, project CAS was ready for review the same day and actual project was ready the next day. Staff is very present and helpful.

The quality of the product was very good. I would definitely use Osborne as my go to for furniture parts.
The website is a little difficult to use. There is not a return button or an easy way to return to the home page.

We had a very good experience with Osborne. The materials came faster than we expected and arrived in excellent condition