Osborne and its staff went above and beyond providing me with a great product (table legs) and a outside the box request to plane 6 boards for my table top. I call that exceptional, along with the very helpful staff. Thanks again!!

The person who helped me was very good and offered great service. I wanted 4 acrylic sofa legs and was told you only had 2 in stock based on the number I gave her. Once I scrolled down the page and saw the number for a set of 4 she checked and had four available. My fault for not being better prepared.
Thanks

We had a very good experience with Osborne. The materials came faster than we expected and arrived in excellent condition

Ordered a sample item and received in a couple days. Great service!

Customer service helped to clarify the ordering process. Once I placed order it was made the same day and arrived at my door the next! To notch craftsmanship and looks exactly the way I wanted! Easy to assemble as a novice!

The only negative I have is that there was no installation information. I guess it is assumed that all customers are experienced wood craftspeople but that is not the case. If you don't want to send instructions with each order, at least have them available when a customer asks for help.

I rarely, if ever, provide feedback. But Osborne has been so incredible impressive with their services that I had to. The timing, professionalism, prices, and follow up after I received my order to make sure I’m happy, has led me to order more things through their company.
I’m building a house right now and this type of customer service is impossible to find. I am so happy with the island legs I received. They were milled exactly to my specifications at a very affordable rate that made it easy to get what I wanted. Thank you!

Received package in timely manner with excellent follow through on the customer service side. Everything arrived and looks fantastic on my ambrosia maple slab coffee table.
Thank you!

I am extremely happy with their products and service. The many cherry carvings I ordered are breath taking and look amazing on the bar in our home. They are the first thing your eyes go to when observing the bar. It truly makes my project unique.

The items I ordered arrived undamaged due to the excellent packaging the company offers. Osborne has a large selection of woods in various styles to choose from that will accentuate your project. I would definitely buy from them again.

Have ordered many times from Osborne and have always been pleased with products.

Very satisfied. Would recommend Osborne highly. They had a terrific array of wood products, and most importantly, exactly what I needed.

Really nothing to improve here - I picked the product of my liking and ordered it. I received the product fast and it was exactly how it was described and, more important, exactly how I imagined it to be.
A small detail for improvement. I ordered the first time with Osborne and I could not create an user account during the order process - it would not accept my email address. I had to create an account first and then log in to order.

Very good customer service, product, and pricing. A CSR called me shortly after I received my order to make sure everything was OK -- I appreciate that. I will recommend this company to other folks.

I have used Osborne Wood products for 3 projects, and it has been a delight each time. The selection, pricing, and delivery were all above expectations. I received a phone call the day after delivery to ensure that everything arrived in satisfactory condition - who does that any more?

I have always been overly pleased with the high quality craftmanship AND service that I have received and continue to receive from Osborne Wood Products! I refer everyone I know to Osborne Wood Products for anything that you may carry. I especially love the fact that I always get a follow up call to be sure that all was well with the products received and my satisfaction.

I love that Osborne Wood Products has such a wide selection.
My recent order came quickly, that staff was helpful, and the corbels that I ordered were well made and exactly what I needed.
Thank You,
***

Company response was quick and efficient. I received my order promptly and in new condition.
I wold use Osbourne Products again.

Ordering online was quick and easy. Shipment came in a timely fashion. Packing seemed a little worn. But materials came undamaged. We have ordered twice with Osborne. Extremely helpful if you need it. Good quality of products.

THE BEST! Everyone is extremely helpful and they have a genuine interest in assisting their customers to find the optimal product for their project. PLUS they follow up to be sure that your product arrived safely and that you are satisfied. Wow! We will definitely use them for any future wood & trim projects. Thanks!

Easy ordering good selection fair pricing arrived on time and Osborne followed up to see that the order arrived.

Really nice quality products. Customer service was easy to work with.

No changes. Product is great. Service is quick and helpful. I will be buying from you in the future.

Very quick shipping and excellent quality! Price also very good!

Customer service is always great. Product always in stock, arrives in a timely manner, with no flaws. Easy sell to our customers and easy to move through the shop and stain room.

Great company to work with. Their customer service has followed up with every order purchased. If an item is not in stock it usually can be made the same or next day so turn around on orders is quick also.

Easiest ordering process and quick shipping! Second time ordering from them, and I will probably be ordering more soon.

You guys are top notch customer service. Knowledgeable reps…great packaging and quick delivery

My order was processed quickly and shipping was fairly fast to.

Very easy to work with, and I would definitely use them again

This company was excellent to work with and went the extra mile to get some information I requested on the product before I purchased.