The instructions were very helpful. Installing a pair of the equalizer sldes the first time was a bit of a challenge. The big problem that we ran into was the removal of the old, standard table slides. One was still minimally glued in place in a single spot, the second slide was glued in hugely and took alot of pounding to free from the underside of the table top.
After completing the installation of the new equalizer slides, the table top was able to be pulled open with a single hand very easily.

You guys are top notch customer service. Knowledgeable reps…great packaging and quick delivery

Have ordered many times from Osborne and have always been pleased with products.

This company was excellent to work with and went the extra mile to get some information I requested on the product before I purchased.

The ordering process was easy, the products are fantastic! I would definitely recommend Osborne Wood Products to fellow craftsman.

I would say in this particular order your service was optimal because it was a special order and you were able to complete that in a quick return around amount of time with the best possible product results. The only area I felt could be improved would be timeliness in responding to my request. for a special order I ended up having to email a few days later to see if you are able to complete that task or not before I got an answer.

My experience was great. My original order was damaged in transit. The customer service person took all of my information and had another shipment sent. I had the new moulding in hand in two days. I will order from Osborne in the future.

There is nothing you need to do, we are satisfied with all areas.

The posts I ordered were knotty pine. The problem I had with them was that there were absolutely no knots in them. I needed them to show the knots to match the existing cabinets. But, I am stuck with them because the cost to return them would not be economical. I probably wouldn't order knotty pine posts from you again. ***,

As usual outstanding service, project CAS was ready for review the same day and actual project was ready the next day. Staff is very present and helpful.

Very happy with my purchase. Order process was very easy and communication was clear from order to delivery.

Appreciate the replacement of the one damaged leg we ordered. Customer service was very professional and helpful.

Your customer service is excellent. I email in my order and it is always expedited quickly and accurately.

Received package in timely manner with excellent follow through on the customer service side. Everything arrived and looks fantastic on my ambrosia maple slab coffee table.
Thank you!

The person who helped me was very good and offered great service. I wanted 4 acrylic sofa legs and was told you only had 2 in stock based on the number I gave her. Once I scrolled down the page and saw the number for a set of 4 she checked and had four available. My fault for not being better prepared.
Thanks

My moulding was damaged in shipping. I called the customer service department and had replacement moulding in hand in two days. I highly recommend Osborne to everyone.

The product was perfect, communication was clear, and delivery was quick and seamless!

Great Service.
Product arrived on time in good condition.
The follow up call to ensure its arrival was an added bonus.

As usual, customer support was superb. I was disappointed in the color match of the table leg laminations. Osborne replaced them immediately and provided return shipping for me to send the original ones back.

You had the product - square, wood, drawer knobs - that I could not find locally. I will shop again the next time I can't find what I'm looking for to finish a project.

Easiest ordering process and quick shipping! Second time ordering from them, and I will probably be ordering more soon.

Everything went super smooth. Better than that, actually - *** knew exactly what I needed and made the custom order a breeze. Not only that, but I ordered one day and had the order in my hands the very next day.

Super efficient return and exchange process. Thank you! I was able to get my order reprocessed via the chat function and my new legs arrived swiftly!

Very helpful in placing my order. I received email and phone call after my products arrived to ensure my total satisfaction with my ordering process, delivery, and actual product after receiving items.

I love that Osborne Wood Products has such a wide selection.
My recent order came quickly, that staff was helpful, and the corbels that I ordered were well made and exactly what I needed.
Thank You,
***

The customer support department is fantastic. They followed up with my order to make sure everything was okay. Unfortunately, I received a damaged product. They ensured me a replacement would be sent out right away. The way everything was handled was easy and stress free.

My island legs arrived in a couple of days and was packaged very well. Plan on continuing to make future purchases.

*** was very helpful in answering my questions upfront. Evan Lord was over the top in coming up with the design for new chair legs.

Beautiful product. Quality made. Shipped in a timely fashion. Will be buying more products from this beautiful USA made company. Amen to that brother.

Helpful and knowledgeable from initial contact. From ordering to delivery with unbelievable speed....and my order was a special order piece. Thank you Osborne Wood Products