Quality product. Quick Service. and I especially appreciate the after delivery phone call from Osbourne asking if I'd received the product, Was it of good quality and was there anything else they could do to assist with purchase opportunities? Service like this is top shelf and very usual coming from an online product provider.

Mistake in shipping destination. Osborne corrected and covered expense. Thank you, excellent.

Our company doesn't require the products very often, but when we do, the service we get from Osborne is always good quality and the service is very efficient.

The entire transaction went smoothly in all respects. Products were well described, purchase procedures were clear (a rare situation with many other businesses), and the order was delivered intact and on time.

I would say in this particular order your service was optimal because it was a special order and you were able to complete that in a quick return around amount of time with the best possible product results. The only area I felt could be improved would be timeliness in responding to my request. for a special order I ended up having to email a few days later to see if you are able to complete that task or not before I got an answer.

The spiral table legs look fantastic. Just wished they were packaged a little better. I’d suggest wrapping each leg individually to avoid dents and dings.

Everything went super smooth. Better than that, actually - *** knew exactly what I needed and made the custom order a breeze. Not only that, but I ordered one day and had the order in my hands the very next day.

Your company always does a great job, and the service is spot on all the time.
I would highly recommend you to others.
Sincerely,
***

Good selection of leg styles proactive service, quick response and shipping. Website needs improvement. Very satisfied with the product quality and service.

Ordered the 2" rope molding to frame my 4X8 bathroom mirror. Appreciated the advice to finish immediately that was included. Whole process was easy and quick. Arrived within a couple days and the quality is excellent. Only issue is the shipping was extremely expensive as I ordered the 8 ft. piece. The shipping was 100.00. Insane as it was equal to my purchase price. Thinking there has got to be a method for cheaper packaging / shipping in 2024. :)

Company response was quick and efficient. I received my order promptly and in new condition.
I wold use Osbourne Products again.

Easiest ordering process and quick shipping! Second time ordering from them, and I will probably be ordering more soon.

I am happy with the product and it was here quicker than expected. I thought the shipping was a bit high, but then again I received it quick. I will be back in the future when I need woodworking parts. Thank you keep up the great job!

It is always a pleasure to work with this company and there products never disappoint.

Super efficient return and exchange process. Thank you! I was able to get my order reprocessed via the chat function and my new legs arrived swiftly!

Osborne is one of the most awesome companies we buy from. The service and products are top notch!

Good product, timely response, excellent customer service!! Keep up the good work.

This is a fantastic company. Ordered a custom built kitchen island. Everyone was super helpful from start to finish and in a very timely maner. We love the product and will definitely use Osborne Wood Products again.

Very good customer service, product, and pricing. A CSR called me shortly after I received my order to make sure everything was OK -- I appreciate that. I will recommend this company to other folks.

We had an excellent experience with Osborne Wood - from perusing the website to ordering and returning an item to finding the right wooden legs and ordering them. Excellent customer service with an unusual personal touch. Thank you! We're not professional furniture builders, just home hobbyists, and maybe not a typical customer. Still, we are delighted to have found you on the web!

"The customer service was great. I had some questions before I order equalizer slides and the person I spoke to was extremely helpful.

Everything was great! Especially the followup phone call after receiving my order. Keep it up! Also, packaging was just right...

Great company to work with. Products were exceptionally made, exactly as described, priced fairly, and more then delivered on time. Also excellent customer service follow up. Would highly recommend Osborne Wood Products to anyone looking for what they have to offer.

Good products. Great finishes. Easy online ordering. Quick delivery times. Will use them again for molding needs

Customer support was outstanding. Embarrassed that I can't remember the associate's name, but she was patient, friendly and very helpful. She made me comfortable with the decision that I had tentatively made and her expertise was evident as she talked me through the reasons this particular product met my requirements.

The pedestal base was delivered very quickly. Quality is outstanding. Only small issue was some slight damage to one of the legs that most likely occurred during shipping. Sanded right out. Very happy with the product and customer service. Loved the follow up call to check on our satisfaction. Great selection of products!

I was a bit surprised to find wood putty filler on the good side of the legs I ordered. That represents more of a challenge in getting a good final product to my customers and required more work on my part. But not enough to send the leg back for replacement.

Osborne is one of the only suppliers I can find for small wood molding/trim. I use these a lot in my artwork. I wish shipping costs could be reduced because the shipping costs me almost as much as the product. But all wood trims are securely packaged and shipped quickly.

Highly recommend. Have already mentioned to two other people how good experience was.

Extremely satisfied with customer service and support. Everyone I spoke with at the company was responsive and very helpful.