We had a very good experience with Osborne. The materials came faster than we expected and arrived in excellent condition

The entire transaction went smoothly in all respects. Products were well described, purchase procedures were clear (a rare situation with many other businesses), and the order was delivered intact and on time.

I have ordered many items from them. Everything is always high quality. Customer service is also very helpful.

The instructions were very helpful. Installing a pair of the equalizer sldes the first time was a bit of a challenge. The big problem that we ran into was the removal of the old, standard table slides. One was still minimally glued in place in a single spot, the second slide was glued in hugely and took alot of pounding to free from the underside of the table top.
After completing the installation of the new equalizer slides, the table top was able to be pulled open with a single hand very easily.

Customer service was very god and delivery was faster than expected.
Only problem is total cast, by the time you add duty, freight and taxes it very expensive. Eight table legs less than ***us cat me nearly ***. cad. I have ordered a catalogue and will see if there is anything else I could use

I don't see how it could get any easier or better.

Received package in timely manner with excellent follow through on the customer service side. Everything arrived and looks fantastic on my ambrosia maple slab coffee table.
Thank you!

Great products, great service! Fast and easy to order, easy to design and custom order stuff. Superb customer service and follow up. Had two instances that we needed to custom design something and they were very spot on and knowledgeable! Great job on running this company! Highly recommend your products and customer care.

Order arrived quickly (2 days) and was exactly what was needed to repair our dining table. I also received a call checking if order arrived and was OK. A nice touch I appreciated. No more sag in table and operates as it should. We are very pleased.

It was our first time using Osborne Wood Products and we were blown away! Every step of the way I dealt with someone who was professional, kind and efficient. Each step was explained and the process moved quickly and expertly.

Osborne made a custom dining room table leg to replace a broken one. The process of giving them the initial specifications, approval of the sketches provided, and final production and delivery of the new table leg took less than a week.

Exceptional service, terrific follow-up with purchases, follow up with shipping details too! I will most definately be a returning customer and share same with colleagues and friends.

Very helpful in placing my order. I received email and phone call after my products arrived to ensure my total satisfaction with my ordering process, delivery, and actual product after receiving items.

Osborne and its staff went above and beyond providing me with a great product (table legs) and a outside the box request to plane 6 boards for my table top. I call that exceptional, along with the very helpful staff. Thanks again!!

Everything was great except the shipping charges. They are too high.

The quality of the product was very good. I would definitely use Osborne as my go to for furniture parts.
The website is a little difficult to use. There is not a return button or an easy way to return to the home page.

Great company to work with. Products were exceptionally made, exactly as described, priced fairly, and more then delivered on time. Also excellent customer service follow up. Would highly recommend Osborne Wood Products to anyone looking for what they have to offer.

The product was perfect and exactly as advertised. There was only one problem. The instructions told me to drill a whole at 3/4in but it was supposed to be 1/2in. It was a easy fix, and when I told the service rep when they reached out to me. They were so respectful and kind and took ownership of the instructions while I took ownership of not measuring the female Dowell. I would 10 out of 10 would recommend.

Very happy with Osborne across many years and many orders. Shipping is always speedy, prices are fair, and the quality can't be beat. Customer for life!

Extremely satisfied with customer service and support. Everyone I spoke with at the company was responsive and very helpful.

I was very impressed but how fast I received my product. I've been trying to avoid Amazon by shopping with smaller businesses and Prime can't beat Osborne shipping time. Nice variety of products also allowed me to find exactly what I needed. The shipping was a little pricey, but I didn't order much and I understand you don't have much control over that. Otherwise, I don't really have any areas of improvement. I expect to shop here in the future and recommend you to anyone working on projects like me!

I have used Osborne Wood products for 3 projects, and it has been a delight each time. The selection, pricing, and delivery were all above expectations. I received a phone call the day after delivery to ensure that everything arrived in satisfactory condition - who does that any more?

Extremely satisfied with your customer service. Questions answered promptly and product received so quickly I couldn't believe it. Would highly recommend your company.

Everything came as I ordered.
I appreciate all the help

There is a wide variety of products. I've always received excellent customer service.

I was well satisfied with the product! The help I received was top notch as well!

I have had communications already. I love your products and your service but have an issue on the delivery

Ordering was so easy and finalizing was perfect. Worked through some minor changes for the perfect base to an antique table we have as a coffee table. Looks as good as the original.

Keep improving on your service, you are close to perfect!

Hi! As I had noted in my previous feedback, the only comment I have is that the shipping cost was a bit high for such a simple package. Otherwise 5 stars for your website, service and the product.
Thanks!