We were very happy with the order process, emails on order and shipping, and I even got a follow up phone call to ensure that everything arrived as expected!! Great company from start to finish!!

I would say in this particular order your service was optimal because it was a special order and you were able to complete that in a quick return around amount of time with the best possible product results. The only area I felt could be improved would be timeliness in responding to my request. for a special order I ended up having to email a few days later to see if you are able to complete that task or not before I got an answer.

Ordered samples. Product arrived quickly and the follow up by customer support was unexpected. I highly recommend Osborne and I will be ordering from them in the near future.

Customer Service people are always great to work with. Product quality is always top notch.

The product was exactly what I needed and it was described and pictured perfectly on line. It arrived in a few days. Couldn’t ask for any better service or product.

Ordered 4 posts for kitchen island. They were shipped the next day, the price was good and the quality is excellent. I love service like this.

Exceptional service, terrific follow-up with purchases, follow up with shipping details too! I will most definately be a returning customer and share same with colleagues and friends.

Diana was a great help! Wood was high quality, Will order again.

I have ordered from Osborne several times. They deliver quickly and the faux bamboo trim is always great. It's not easy to find so I am glad to have found this company.

Ordering online was quick and easy. Shipment came in a timely fashion. Packing seemed a little worn. But materials came undamaged. We have ordered twice with Osborne. Extremely helpful if you need it. Good quality of products.

The product I wanted had a long lead time but received the 4 wooded legs 3 weeks before originally date. Wooded legs were individually shrinked wrapped and well protected for shipping.

The inlay banding I bought is very good quality and I would buy it again. However, I think the amount you charge for postage is not justified by the weight and size of the packaging.

I continue to order/purchase from Osborne due to the friendly and speedy service. Not so sure that I agree there should be a $40 charge for a CAD drawing that simply indicates measurement details. If the style ordered is completely custom, that would be more acceptable.

Ordering from the website was easy with a nice selection of legs to choose from. The legs I received were well made and perfect for my project. I had to return the first order because the legs I chose were too large for my table and they made the return very easy. Will definitely use them and highly recommend them to all!

I have already given a detailed answer to this. This is the second time I was sent this survey. I am happy to comment, please look for my previous response.

We received just what we ordered and very quickly. Thank you!

Fast and always comes in perfect condition and exactly what I order.

Absolutely impeccable service!!! They communicated extremely well to confirm I was able to get the moldings that I needed.

I have never been disappointed. Osborne does a wonderful job the customer service is amazing too.

Hi! As I had noted in my previous feedback, the only comment I have is that the shipping cost was a bit high for such a simple package. Otherwise 5 stars for your website, service and the product.
Thanks!

The product was shipped quickly and arrived intact. I is just as advertised. I haven’t yet put it on my table, but I don’t foresee a problem. Service was very good.

Great company to work with. Products were exceptionally made, exactly as described, priced fairly, and more then delivered on time. Also excellent customer service follow up. Would highly recommend Osborne Wood Products to anyone looking for what they have to offer.

Great product, fast delivery, even had someone call a few days after receiving to make sure I was satisfied. I would definitely recommend Osborne Wood Products and will be ordering more products for myself. Thanks for the positive experience!! RLJackson

Very easy, seamless purchasing process; immediate acknowledgement; prompt shipping.
Reliable and consistent service!

My counter tops were done quickly and are what I ordered. Everyone was very helpful in the process

Products were good and affordable- the shipping was a bit higher than anticipated, but that is likely out of your hands

The customer service rep that I spoke to about changing the shipping date was a delight to work with. She went into the order and changed the shipping date for me (I was going to be out of town when the order should arrive) so that I would not have to cancel the order and then reorder. As always the Leg Kit arrived unscathed from shipping and ready for finishing and final assembly.

We find great products from Osborne for our homebuilding and design work. Always receive the items quickly, correctly, and well packaged.

Maybe cheaper shipping options. Could not find one of these 3 items so ordered off Amazon to get free shipping, centering pins, leaf locks, levelers. Design and finish was outstanding. Instructions very good. Maybe have a selection of #10 cabinet screws you could order, had to use deck screws with washers to make it a cabinet type head.

Walnut feet arrived fast and appeared as advertised. What was nice is the follow up phone call and email and show my satisfaction.