There was a glitch in the order in that the item ordered was out of stock. I was contacted and presented with the situation quickly and was given the time frame the situation would be corrected. I was delayed in may project but I could absorb the change. When another delay occurred I was again notified until the product was shipped. I was appreciative of the truthfulness of the business which allowed me to make decisions about project plans.

The products were wonderful. The shipping was fast, and everything was delivered in excellence condition.

Shape and finish of the legs is great but the color match of the pieces of white oak ain't too nice. Even after staining there is a stripey appearance. More care should be taken to glue up pieces that are similar in color.

The ordering process was very easy and very price forward. There was no hidden fees. Every wood had the price next to it so cost was well known. Shipping was fast and very well packaged.

We are very pleased with the professional work with this vendor.

Always excellent service. And your turn-around time is incredible. It's like you have everyone on standby waiting for an order from us. I know that's not what you do but that's efficient you are.

Super fast service and great help over the phone prior to purchase. Great buying experience. The product was flawless as well. Will use them on my next project.

Osborne’s Online ordering was very easy. The oak bench legs ordered were of excellent quality, very well matched and stained beautifully. Osborne’s phone follow up after my order was delivered takes your product and service offering to the next level. I will definitely order again when I need high quality wood products.

I really appreciate that Osborne sells unique wood products that can be really difficult to find elsewhere. The quality is great, and the processing time is really quick, but I do think the shipping costs are a bit high compared to other sites. When purchasing hard-to-find items I am willing to overlook the costs.

I had not been able to find this millwork anywhere else. It was exactly what I wanted. Process was easy. Payment simple. I was given email notifications on order and shipment status. All good. I even received a phone call to ensure product arrived. 5 stars. The only downside was I believe shipping costs were to high.

Very good customer service, product, and pricing. A CSR called me shortly after I received my order to make sure everything was OK -- I appreciate that. I will recommend this company to other folks.

Items were shipped promptly and arrived in excellent condition. An Osborne rep called and checked on the shipment to be sure everything was correct and in good shape.

The shipping was quick and the products were received in great shape. The quality of the workmanship was also first rate.

Walnut feet arrived fast and appeared as advertised. What was nice is the follow up phone call and email and show my satisfaction.

I have always been overly pleased with the high quality craftmanship AND service that I have received and continue to receive from Osborne Wood Products! I refer everyone I know to Osborne Wood Products for anything that you may carry. I especially love the fact that I always get a follow up call to be sure that all was well with the products received and my satisfaction.

The rating is for both the products (I buy inlay strips for various woodworking projects) and for the customer service Osborne. They are helpful when I'm placing an order and I always appreciate the follow-up call that they make to confirm that I'm happy with my products.

Mistake in shipping destination. Osborne corrected and covered expense. Thank you, excellent.

Super fast delivery. Product exactly as described. I’ve also ordered your farmhouse table legs from Amazon and I’ve been very pleased.

Awesome table foot , worked with some minor adjustments after being finished the bolts were wider than my original leg so I had to drill a hole for one bolt to make it work but otherwise it works great even better than the original 100% recommend this product to anyone looking to build a table or replace a table foot will probably order the other 3 needed so it all matches :)

I have ordered from Osborne Wood Products several times over the years. Every item is well made, beautiful and shipped quickly. Thank you!

Very responsive and knowledgeable sales team. Great product with a quick ship.

This company was excellent to work with and went the extra mile to get some information I requested on the product before I purchased.

Very easy, seamless purchasing process; immediate acknowledgement; prompt shipping.
Reliable and consistent service!

Product was just what I was searching for. Was shipped the day I ordered and received in excellent shape.

I am always satisfied with your service. It is top-notch, better than a lot of vendors we deal with.

We are always very p[leased with the Osborne products.

The order was processed very quickly and we received it within days. I received a call days later following up to ensure the order was received and OK. Nobody does that these days and I really appreciated their interest. I am impressed.

I am very pleased with my 3 Island legs made of White Oak.
Quality crafted, packaged well and quick delivery. It only took 1 week to arrive.
I even received a follow up call to see how I liked the product.

Ordered 4 posts for kitchen island. They were shipped the next day, the price was good and the quality is excellent. I love service like this.

Great service and even received a follow up call for our small order.