Diana was a great help! Wood was high quality, Will order again.

Great service, amazing work. Love the phone call to see if we received our table legs and if there was any problems

I ordered items both from Osborne and through Amazon. They thoughtfully combined the orders and sent it all at once. Packaging was great, delivery was fast, price was fair and product is exactly what I wanted.
Thank you!

Very easy, seamless purchasing process; immediate acknowledgement; prompt shipping.
Reliable and consistent service!

Osbourne called to make sure the items arrived safely! The day they arrived! Well done to Osbourne

Excellent customer service overall, appreciate the followup by phone, and the selection of wood rail moldings is unparalleled in diversity and quality.

Ordering is easy and delivery is prompt. We are very satisfied with Osbourne's products.

Good products and shipped right away. I will use them again.

Top to bottom, start to finish could not have been better

There was a glitch in the order in that the item ordered was out of stock. I was contacted and presented with the situation quickly and was given the time frame the situation would be corrected. I was delayed in may project but I could absorb the change. When another delay occurred I was again notified until the product was shipped. I was appreciative of the truthfulness of the business which allowed me to make decisions about project plans.

Osborne Wood products are of excellent quality and are shipped in a timely manner.

At this time everything went smooth and I do not see any areas that could use improvement

Product was just what I was searching for. Was shipped the day I ordered and received in excellent shape.

Customer support was outstanding. Embarrassed that I can't remember the associate's name, but she was patient, friendly and very helpful. She made me comfortable with the decision that I had tentatively made and her expertise was evident as she talked me through the reasons this particular product met my requirements.

Order arrived quickly (2 days) and was exactly what was needed to repair our dining table. I also received a call checking if order arrived and was OK. A nice touch I appreciated. No more sag in table and operates as it should. We are very pleased.

I had a job a while ago where I had some posts that the glue seam showed through when we painted them. Osborne Wood Products representatives took care of the issue and sent me new posts right away so I would have a happy customer. Thanks, I really appreciate that! A Happy customer means more business for me and for Osborne Wood Products!

I did not set up a user name and password when I ordered previously—then it would not allow me to order another item later without the user name and password. There should be a guest check out option.

They carried a very hard to find trim piece that I needed. The price was good, and it shipped very quickly.

Super efficient return and exchange process. Thank you! I was able to get my order reprocessed via the chat function and my new legs arrived swiftly!

Quality product. Quick Service. and I especially appreciate the after delivery phone call from Osbourne asking if I'd received the product, Was it of good quality and was there anything else they could do to assist with purchase opportunities? Service like this is top shelf and very usual coming from an online product provider.

Everything was perfect and shipping and delivery were ahead of schedule.

Osborne provides quality products at a reasonable price in a timely fashion

The instructions were very helpful. Installing a pair of the equalizer sldes the first time was a bit of a challenge. The big problem that we ran into was the removal of the old, standard table slides. One was still minimally glued in place in a single spot, the second slide was glued in hugely and took alot of pounding to free from the underside of the table top.
After completing the installation of the new equalizer slides, the table top was able to be pulled open with a single hand very easily.

Delivery was much faster than promised. Wood quality was very good. Appreciated the follow up with a phone call to make sure everything was acceptable and my orders have been relatively small. Only possible suggestion would be if the faux bamboo would have been sanded a little more - but understand some customers may want it slightly rough.

Very friendly and efficient customer support. Product was delivered in a timely fashion and received in perfect condition.

Stellar experience from beginning to end. Greatest compliments regarding all wood and hardware products.

I really appreciate that Osborne sells unique wood products that can be really difficult to find elsewhere. The quality is great, and the processing time is really quick, but I do think the shipping costs are a bit high compared to other sites. When purchasing hard-to-find items I am willing to overlook the costs.

Osborne’s Online ordering was very easy. The oak bench legs ordered were of excellent quality, very well matched and stained beautifully. Osborne’s phone follow up after my order was delivered takes your product and service offering to the next level. I will definitely order again when I need high quality wood products.

Very happy with my purchase. Order process was very easy and communication was clear from order to delivery.

Felt like I just hit "enter" to complete the order and it shows up!