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Frequently Asked Questions

Product Information

Project instructions

Shipping Questions

Other Questions

Shipping Answers


Does Osborne Wood Products, Inc. service international destinations?

Yes. Canadian orders can be placed directly through our website. All other international orders may be placed by our customer service team. Please call us at 800-849-8876.


What are my shipping options?

For most US addresses we offer Ground, Third Day Air, Second Day Air, and Next Day Air. We also offer LTL freight for large orders. 


Does "Next Day Air" get there the next day?

It depends on the day the order ships. Our shipping department closes at 5pm EST Monday through Friday. Also shipping companies only counts working days. So, if you order Friday and request Next Day Air shipping, you will receive your package on Monday. For some locations Saturday delivery may be an additional service option that can be added by our customer service team. Please call us at 800-849-8876 to discuss your order.


How are my shipping and handling charges calculated?

Shipping costs are calculated by weight from live quotes from the shipping companies. Handling charges will apply.


Does Osborne Wood Products, Inc. service APO and FPO addresses?

All shipping methods are available to APO and FPO addresses. However, delivery times may vary significantly from indicated times.


Does Osborne Wood Products ship to PO boxes?

Yes, via US Mail.  Please call us at 800-849-8876 to ship your package via US Mail to a PO Box.


How long does a package take to arrive at its destination?

We ship all orders within three business days for items we have in stock. Also, please note that while we will make every effort to get your packages to you by your desired date, we cannot guarantee the timely arrival of your package.  To reduce the possibility of the late arrival of a shipment, shop early!


Can I ship my order to multiple addresses?

No. You can specify one "ship to" address per order. If you need to send items to multiple addresses, please order separately for each address.


Can I ship my order to an address other than my billing address?

Yes. The order form provides a space for a different shipping address, but it is not required.


Can I ship my order using multiple shipping methods?

No. If you would like to select different shipping methods for different products, please place separate orders.


How can I check the status of my order?

When your order ships, we will e-mail you the tracking number. If you want to check on it before that, you may view the orders page, call us at 800-849-8876, or email us.


Can I suggest a question for this list?

Yes. Send an email to info@osbornewood.com and reference our FAQ page.

 

Other Answers


What is the minimum order size?

We have no minimum. You may order as few or as many of each product as you like.


Do we do custom jobs?

Yes. You may request a quote online, or call us at 800-849-8876.


How long do these prices last?

Due to the unpredictability of lumber costs our prices are subject to change without notice.


Are hard wood squares laminated or solid?

We purchase solid squares whenever we can. We have found that it is difficult (if not impossible) to get most squares as solids thicker than 2 3/4 in. We are not able to get solids thicker than 1 3/4 in. with materials like Walnut, Red Birch and Alder.

So, if your project requires a solid square, please call us (800-849-8876) about the specific item and wood type and we will check into it for you.


Are Cherry legs completely red or is there some sap wood?

Our Cherry wood has approximately 20% sap. If you want us to custom make a turning in sap free cherry, please call us at 800-849-8876 or request a quote online.


What is the guarantee?

Please go to our Terms & Conditions Page for this information.


How long has Osborne Wood Products, Inc been in business?

We have been in business since 1979.


Where can I apply for a job with Osborne Wood Products Inc.?

Go to our Application Page.

How do I choose a table slide?

See our Table Slide Page for additional details.