Privacy Policy

Effective Date: 3/2/26

Osborne Wood Products, Inc. (“Osborne,” “we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, purchase products, or otherwise interact with us.

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide to Us

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • Account login credentials

  • Communications you send to us

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and browsing activity

  • Referring website

  • Date and time of access

This information may be collected using cookies, pixels, and similar technologies.

C. Information from Third Parties

We may receive information from service providers such as payment processors, shipping carriers, marketing partners, and analytics providers.

2. How We Use Personal Information

We may use personal information for the following purposes:

  • To process and fulfill orders

  • To create and manage customer accounts

  • To provide customer service and respond to inquiries

  • To send transactional communications (order confirmations, shipping updates)

  • To send marketing communications (if you opt in)

  • To improve website performance and user experience

  • To detect and prevent fraud or security incidents

  • To comply with legal obligations

We process personal information as necessary to perform contracts, comply with legal obligations, and pursue legitimate business interests. Where required by law, we rely on your consent.

3. Cookies and Tracking Technologies

We use first-party and third-party cookies and similar technologies to:

  • Enable website functionality

  • Analyze website traffic and trends (including through Google Analytics)

  • Personalize content and marketing

You may control cookies through your browser settings or our cookie management tool. Disabling certain cookies may impact site functionality.

4. How We Share Personal Information

We do not sell personal information for monetary compensation.

We may share personal information with:

  • Payment processors

  • Shipping and fulfillment providers

  • IT and hosting providers

  • Marketing and analytics providers (such as Google Analytics)

  • Professional advisors (legal, accounting)

  • Government authorities when required by law

We require service providers to use personal information only for contracted purposes and to protect it appropriately.

Depending on your state of residence, certain data sharing for advertising purposes may be considered “sharing” under applicable law. You may have the right to opt out (see Section 6).

5. Data Retention

We retain personal information only as long as reasonably necessary to:

  • Fulfill the purposes described in this policy

  • Comply with legal, tax, or accounting requirements

  • Resolve disputes and enforce agreements

Retention periods vary depending on the type of information and legal requirements.

6. Your Privacy Rights (U.S.)

Depending on your state of residence, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request a copy of your data (data portability)

  • Opt out of the sale or sharing of personal information (if applicable)

  • Opt out of targeted advertising

To exercise your rights, please contact us at:

Email: [email protected]
Mail: Osborne Wood Products, Inc.
Attn: Marketing Lead
4618 Hwy 123
Toccoa, GA 30577

We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

7. Email Marketing

With your consent, we may send marketing emails about products, promotions, or updates. You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security