OsBlog

May 15, 2009

KBIS Review!

Filed under: Shows — Melody @ 2:10 pm

A couple of weeks have passed since the Kitchen and Bath Industry Show in Atlanta, GA.  After a bit of time to gather our thoughts and sort through photos, we wanted to share some of our experiences there.

We enjoyed the opportunity to connect with some of our customers that we had not yet had the opportunity to meet.  Speaking for myself, particularly as a customer service representative, that is the part of shows that I enjoy the most.  We had a much larger booth this year, and so were able to invite more of our current (and hopefully new) customers in to chat with us about their favorite products, customer service likes and dislikes, etc.
We also got a great deal of good feedback on some recently released items; as well as on some new items that have not yet been released.  In addition to all of this, we also got some good feedback on items that some of you would like to see.

All in all, we thoroughly enjoyed our time at KBIS (and now we look forward to AWFS!), and hope that - if you were there - you did, too!  Thank you to everyone who stopped
Here are some pictures from the show.These first three pictures are our booth.  At the center of our booth stands a triangular tower, and these three displays are of the three sides around the middle of the tower.
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What follows below is a selection of shots from our customer interactions while manning the booth.

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ABOVE: Christian helps a gentleman at the counter.

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Above: Dennis is putting his shop floor knowledge to use as he assists someone at the counter.

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Russ discusses some of our new metal corbels with this customer.

Finally, these last two pictures are group shots:

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From Left to Right:  Christian, Leon, Russ, Haden, Dennis, and myself.

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May 13, 2009

Website Maintenance

Filed under: Daily Life at Osborne — Melody @ 8:46 am

Due to the growing popularity of our 24-7 website, we are upgrading our server to handle the increased demand.  Basically, we are undergoing scheduled maintenance to continue to improve the quality of our site and the amount of traffic it can handle.

This maintenance work will cause our website to be down for a few hours tonight.  Between 12 AM and 4 AM Eastern Standard Time,  our website will be offline.  We apologize for any inconvenience, though we are sure that any work to improve our site and its user-friendliness is much appreciated, as well.

Thank you for your patience and understanding!

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