No matter the size of your order, Osborne has capacity to serve you. Exactly like our standard quoting process, a quote for a large custom order will begin with your request for a custom quote. We pride ourselves on providing timely and affordable quotes to customers with any order size.
Request a Custom Quote
To get started, you can submit a quote request online HERE or call in at 800-849-8876 to talk to our friendly customer service representatives, who are happy to help! We try to make the process as quick and simple as possible- all the steps are listed below for your reference.
- The custom quote process starts when you contact us with a request for a quote. We will need a picture of the item, measurements, the wood type and how many you want.
- Once our customer service team has verified that we have all the needed information your quote goes to drafting for pricing and lead time, which usually takes only 1-2 business days.
- After pricing, the quote is sent back to you for approval.
- After you approve the quote price and lead time we update shipping and payment information on your account. If you are a new customer, an account is set up. A 50% deposit on the order is taken when the project price and lead time are approved.
- Once information is collected, the quote is sent back to drafting for the CAD drawing. The dimensions and images sent with the quote will be used to create the drawing.
- Our Drafting team will send the CAD to you for approval; if you see a detail that is off, let Drafting know and they will update the drawing to correct the detail.
- After the CAD is approved, a customer part number is created for production to make the items and the order is placed. This is when the official lead time on the quote begins.
- Once your custom creation is completed it will be packaged and shipped to you. The night that your order ships the remaining payment on your order is due.
- Your order is shipped, and you receive your beautiful custom item!
- Then you finish your project, and send us pictures so we can post them on all our social media pages for everyone to see how great it looks!