A look at the last year and current initiatives by founder and CEO- Leon Osborne
My vision for Osborne Wood Products has been to be involved in the creation of a business environment where we practice high ethical standards as well as have a solid culture of caring. This relates to our vendors, customers and employees. In our more than 41 years, we have listened carefully. Our value in growth rests in discovery, trend analysis and implementation. Ultimately, the voice of our customer is what we respond to.
In 2021, we started adding CNC equipment with new milling capacity to our facility that goes beyond square and turned profiles. We are now able to create complex geometrical shapes popular in contemporary design and better meet customer custom job expectations effectively, precisely and quickly.
We have also implemented lean initiatives. Lean participation is a community engagement in eliminating waste in eight areas in order to enhance the value of our products to our customers.
In the past year, shortages and material price increases have been the norm. As we approached this time, we anticipated these dynamics and started planning inventory on a six-month schedule. As a result, we have maintained a continued same-day shipping rate of over 90%.
We have also worked hard to control price, specifically by addressing recent catastrophic changes in price and availability of our pine products. While many customers prefer knotty pine products, we found that they were able to shift their product need to our new wood species: poplar. The poplar release has allowed us to provide a pine alternative at an affordable cost.
As a result of our aggressive approach to supporting inventory reserve, effective purchasing and innovative material selection, we are able to better serve our customers this year than before COVID challenges.
I want you to know how much we value the opportunity to serve you. Thank you for allowing us to partner with you for mutual success.