Company response was quick and efficient. I received my order promptly and in new condition.
I wold use Osbourne Products again.

My order was processed quickly and shipping was fairly fast to.

Absolutely outstanding service, CAD was immediate and project was finished in less than two days. Project was perfect, can’t be happier.

This was my first order I was very pleased with the ease of ordering delivery was fast would definitely order again if needed

I would say in this particular order your service was optimal because it was a special order and you were able to complete that in a quick return around amount of time with the best possible product results. The only area I felt could be improved would be timeliness in responding to my request. for a special order I ended up having to email a few days later to see if you are able to complete that task or not before I got an answer.

Great company to work with. Products were exceptionally made, exactly as described, priced fairly, and more then delivered on time. Also excellent customer service follow up. Would highly recommend Osborne Wood Products to anyone looking for what they have to offer.

Great service and fast shipping. I love the options available and ability to customize and pick from so many selections. I ordered some island legs and Osborne was the only place that had the style I wanted in the wood I needed. They arrived within a week of ordering in great condition. Will definitely use them again in my next project.

My moulding was damaged in shipping. I called the customer service department and had replacement moulding in hand in two days. I highly recommend Osborne to everyone.

Excellent customer service to help me with detailed selections. manufactured and shipped very quickly with followup phone calls to see if they are what I anticipated. I highly reccomend this company.

Your product was great with great customer service and I was impressed that you called to ask.

The kit is really good. A few things I would change is either providing or recommending a drill bit for drilling out the holes for the long screws that connect from the skirt to the leg. For the red oak it’s hard to drive the screws in directly. A slightly longer bit for the screwdriver would be helpful too.

I am a repeat customer. Excellent product at great price with quick delivery. I do wish there was a cheaper shipping option though even if it took a few more days to arrive.

There is nothing you need to do, we are satisfied with all areas.

Ordered the incorrect wood type and your employee fixed it immediately- very appreciative of that.

Great service. Been awhile but need to start ordering again from you all more.

Everything came as I ordered.
I appreciate all the help

The only negative I have is that there was no installation information. I guess it is assumed that all customers are experienced wood craftspeople but that is not the case. If you don't want to send instructions with each order, at least have them available when a customer asks for help.

I had to call my order in as I had some trouble with my online order. The woman at the other end was very helpful and pleasant. She took my order quickly and my order was delivered in short order. Very happy with the experience.

This place is awesome and I will for sure recommend to others. I brag every chance I get.
Great Great Great customer service and Delivery was very fast.

Osborne is one of the only suppliers I can find for small wood molding/trim. I use these a lot in my artwork. I wish shipping costs could be reduced because the shipping costs me almost as much as the product. But all wood trims are securely packaged and shipped quickly.

I love the set of maple legs I purchased from Osborn Wood. A local wood shop, Long Leaf Wood, made an amazing desk with them and I'm very pleased. Osborne Wood had a wonderful selection of table legs, they were easy to order from and speedy with the delivery. I'm grateful I chose Osborne Wood Products for this project.

We find great products from Osborne for our homebuilding and design work. Always receive the items quickly, correctly, and well packaged.

The process work very well. Communication was good. Delivery was timely. Overall a good experience. Thanks.

The customer service rep that I spoke to about changing the shipping date was a delight to work with. She went into the order and changed the shipping date for me (I was going to be out of town when the order should arrive) so that I would not have to cancel the order and then reorder. As always the Leg Kit arrived unscathed from shipping and ready for finishing and final assembly.

Good selection of leg styles proactive service, quick response and shipping. Website needs improvement. Very satisfied with the product quality and service.

Great products. Always receive a call to make sure the order is correct and in good condition. They have a wide selection of wood products which is very convenient. I have been using there services for a long time and have never been disappointed. Thank you.

Great company to work with. Their customer service has followed up with every order purchased. If an item is not in stock it usually can be made the same or next day so turn around on orders is quick also.

I had not been able to find this millwork anywhere else. It was exactly what I wanted. Process was easy. Payment simple. I was given email notifications on order and shipment status. All good. I even received a phone call to ensure product arrived. 5 stars. The only downside was I believe shipping costs were to high.

The product I wanted had a long lead time but received the 4 wooded legs 3 weeks before originally date. Wooded legs were individually shrinked wrapped and well protected for shipping.

The items were received quickly and in great condition matching exactly what was ordered and needed