Excellent customer service overall, appreciate the followup by phone, and the selection of wood rail moldings is unparalleled in diversity and quality.

Very good customer service, product, and pricing. A CSR called me shortly after I received my order to make sure everything was OK -- I appreciate that. I will recommend this company to other folks.

Very helpful in placing my order. I received email and phone call after my products arrived to ensure my total satisfaction with my ordering process, delivery, and actual product after receiving items.

Really nothing to improve here - I picked the product of my liking and ordered it. I received the product fast and it was exactly how it was described and, more important, exactly how I imagined it to be.
A small detail for improvement. I ordered the first time with Osborne and I could not create an user account during the order process - it would not accept my email address. I had to create an account first and then log in to order.

Customer service is always great. Product always in stock, arrives in a timely manner, with no flaws. Easy sell to our customers and easy to move through the shop and stain room.

My moulding was damaged in shipping. I called the customer service department and had replacement moulding in hand in two days. I highly recommend Osborne to everyone.

We are very satisfied with delivery, customer service and yes we would recommend to others.

I would say in this particular order your service was optimal because it was a special order and you were able to complete that in a quick return around amount of time with the best possible product results. The only area I felt could be improved would be timeliness in responding to my request. for a special order I ended up having to email a few days later to see if you are able to complete that task or not before I got an answer.

Very responsive and knowledgeable sales team. Great product with a quick ship.

Fast quality products. I'm in the wood industry and this company is top notch. You get what you pay for

My legs came in very fast and the products looked very amazing!

Super fast service and great help over the phone prior to purchase. Great buying experience. The product was flawless as well. Will use them on my next project.

Absolutely outstanding service, CAD was immediate and project was finished in less than two days. Project was perfect, can’t be happier.

I appreciate that they call to see that our order arrived on time and in good condition. That extra level of service is appreciated and makes you feel valued as a customer.

Shape and finish of the legs is great but the color match of the pieces of white oak ain't too nice. Even after staining there is a stripey appearance. More care should be taken to glue up pieces that are similar in color.

We had a very good experience with Osborne. The materials came faster than we expected and arrived in excellent condition

Very quick shipping and excellent quality! Price also very good!

I have bought items before from Osborne and was always very satisfied with both the service and the products. I would recommend them for any specialty wood product.

Happy with purchase and items. Would like option to purchase boards at same time to match legs.

It was so easy to find the style of island legs that we wanted for our kitchen. The information and pictures available made it really easy to shop for the island legs. Shipping was fast and they arrived without any damage. They even followed up with a phone call after we received our package to make sure everything was good with our order. Would definitely order from these guys again!

Excellent customer service and beautiful wood products. They are very quick to ship and arrives nicely packaged. Upon arrival they followup to make sure i received my products and was satisfied. Can’t say enough positive about this company.

The product was perfect, communication was clear, and delivery was quick and seamless!

Very happy with Osborne across many years and many orders. Shipping is always speedy, prices are fair, and the quality can't be beat. Customer for life!

Osborne is a company that strives for excellence. The product I received came in a timely manner and was of great quality. I will use Osborne in the future and will recommend them to my friends and family..

Order came promptly and they even CALLED to see if I was happy. Great legs and great service. Jerry

The customer service rep that I spoke to about changing the shipping date was a delight to work with. She went into the order and changed the shipping date for me (I was going to be out of town when the order should arrive) so that I would not have to cancel the order and then reorder. As always the Leg Kit arrived unscathed from shipping and ready for finishing and final assembly.

Amazing product, amazing service! Quick and reliable shipping. Can't ask for much more!

This was my first time working with Osbourne wood products and I found the staff i worked with to be professional and responsive.

Wow! Great customer service! I placed my order, it was shipped the same day. Received tracking information and delivered as scheduled Was packed well and received. The post I ordered are beautiful! All who see them ask “wow, where did you get those?” Osborne called to confirm that everything was satisfactory! Great product and customer service! Again WOW!!! Will definitely be purchasing additional products 😍

The service and quality is great. I got my order in a timely matter. Table legs came packaged very well. Overall, good experience.