I really don't see anything that needs improvement.
Your website works great, your products are great, your shipping department is great.
Don't mess with perfection!

Customer service helped to clarify the ordering process. Once I placed order it was made the same day and arrived at my door the next! To notch craftsmanship and looks exactly the way I wanted! Easy to assemble as a novice!

Quick shipping, great customer service and quality products. They even called to make sure I received and had any questions about my online order.

Phone service is always excellent. Staff is always helpful and knowledgeable about their products.

The customer support department is fantastic. They followed up with my order to make sure everything was okay. Unfortunately, I received a damaged product. They ensured me a replacement would be sent out right away. The way everything was handled was easy and stress free.

The only negative I have is that there was no installation information. I guess it is assumed that all customers are experienced wood craftspeople but that is not the case. If you don't want to send instructions with each order, at least have them available when a customer asks for help.

Completely satisfied with our order. Received the table base quickly and it was in great condition . Very easy to assemble and looked nice when finished.

The description of the table slides and which ones to order was accurate and helpful. The slides came quickly. The direction and set up was easy and the product worked great. Big upgrade for the dining table they were used on. The only complaint around the shop was that the slides were not solid maple, the were solid maple finger jointed together.

We always get quality components that are delivered on time. That is what a good supplier is supposed to do. I wish there were more like Osborne.

Osborne is one of the most awesome companies we buy from. The service and products are top notch!

The product is top knotch!! But my favorite part is that someone will contact you upon receiving an order to make sure there is no damage

The customer service rep that I spoke to about changing the shipping date was a delight to work with. She went into the order and changed the shipping date for me (I was going to be out of town when the order should arrive) so that I would not have to cancel the order and then reorder. As always the Leg Kit arrived unscathed from shipping and ready for finishing and final assembly.

I use the products all the time for the stools I make. Shipment is super fast always!!

Great products, great service! Fast and easy to order, easy to design and custom order stuff. Superb customer service and follow up. Had two instances that we needed to custom design something and they were very spot on and knowledgeable! Great job on running this company! Highly recommend your products and customer care.

The Osborne website was easy to navigate. After placing my order I received a quick response/confirmation. The product arrived quickly and well packaged.

I had to special order some legs which were not in stock. They kept me informed of the delivery and shipped on time. The woman I dealt with was fantastic!

Osborne is one of the only suppliers I can find for small wood molding/trim. I use these a lot in my artwork. I wish shipping costs could be reduced because the shipping costs me almost as much as the product. But all wood trims are securely packaged and shipped quickly.

A very polite lady helped me get the right unit for my table. She was very knowledgeable and prevented me from making a mistake and purchasing the wrong unit. I am impressed

They had what we needed and was expedited in a timely manner and was received in good condition.

I love that Osborne Wood Products has such a wide selection.
My recent order came quickly, that staff was helpful, and the corbels that I ordered were well made and exactly what I needed.
Thank You,
***

Excellent customer service, I’ve used the pedestal slides several times and recently used the standard slides for a 17’ table. The slides at heavy duty and I would recommend them to anyone!!

Friendly, very helpful customer support. Easy ordering by phone after a small online glitch. My order arrived the next day! Beautiful quality. Thank you!

Never an issue ordering with Osborne. I'm in middle Ga and have a custom cabinet company and we always send our clients to the website to pick out their island legs.

We like to tell them they come from right up the road in Toccoa.

Thank you!

The person who helped me was very good and offered great service. I wanted 4 acrylic sofa legs and was told you only had 2 in stock based on the number I gave her. Once I scrolled down the page and saw the number for a set of 4 she checked and had four available. My fault for not being better prepared.
Thanks

I’ve ordered turned table legs multiple times, and I’ve always had good service. The continued orders speak for themselves..

We have been very pleased with the products we have ordered from Osborne through the years. Thanks. Randy Hofer

I am a repeat customer. Excellent product at great price with quick delivery. I do wish there was a cheaper shipping option though even if it took a few more days to arrive.

Products always received on time and in great shape will continue to be used in the future.

Mistake in shipping destination. Osborne corrected and covered expense. Thank you, excellent.

I am most impressed with the selection and quality of products. I have not found any other supplier like this. Easy online ordering and quick well packaged shipment. Thank you!