I would say in this particular order your service was optimal because it was a special order and you were able to complete that in a quick return around amount of time with the best possible product results. The only area I felt could be improved would be timeliness in responding to my request. for a special order I ended up having to email a few days later to see if you are able to complete that task or not before I got an answer.

I am beyond pleased with not only the craftsmanship and high quality of the oak pyramids I purchased, but with the fantastic customer service extended. Same day as order shipping. Well packaged. Follow up phone calls to see if order arrived and if I was happy with their product.
I will alway keep Osborne Wood Products at the top of my list for quality wood parts.

Sales staff were very knowledgeable and were able to find exactly what I was looking for in your large inventory. The follow up calls regarding my order were sincerely appreciated. I will be a return customer.

My experience was great. My original order was damaged in transit. The customer service person took all of my information and had another shipment sent. I had the new moulding in hand in two days. I will order from Osborne in the future.

I really appreciate that Osborne sells unique wood products that can be really difficult to find elsewhere. The quality is great, and the processing time is really quick, but I do think the shipping costs are a bit high compared to other sites. When purchasing hard-to-find items I am willing to overlook the costs.

Everyone I speak to at Osbourne is wonderful and helpful......great customer service! Always thrilled with our experience and these beautiful products.

As usual outstanding service, project CAS was ready for review the same day and actual project was ready the next day. Staff is very present and helpful.

The shipping was quick and the products were received in great shape. The quality of the workmanship was also first rate.

Excellent customer service. Fast shipping, there have been many times I'll receive my table legs in less than 24 hrs. Reliable product, I've never received anything from them that wasn't top quality. I sell $***-*** dining tables and depend on Osbourne's high quality products. My business wouldn't be the same without y'all.

We have been very pleased with the products we have ordered from Osborne through the years. Thanks. Randy Hofer

Very good customer service, product, and pricing. A CSR called me shortly after I received my order to make sure everything was OK -- I appreciate that. I will recommend this company to other folks.

This was my second purchase from Osborne and it was once again perfect! Got what I needed fast at a fair price. Always just what I needed.

Always prompt and quality material, packaged and received in excellent shape.

I bought 9 cherry legs and I wish the color of legs was more consistent. A few were all heartwood, several were a heartwood- sapwood blend and the rest mostly sapwood.

Super efficient return and exchange process. Thank you! I was able to get my order reprocessed via the chat function and my new legs arrived swiftly!

The person who helped me was very good and offered great service. I wanted 4 acrylic sofa legs and was told you only had 2 in stock based on the number I gave her. Once I scrolled down the page and saw the number for a set of 4 she checked and had four available. My fault for not being better prepared.
Thanks

We had an excellent experience with Osborne Wood - from perusing the website to ordering and returning an item to finding the right wooden legs and ordering them. Excellent customer service with an unusual personal touch. Thank you! We're not professional furniture builders, just home hobbyists, and maybe not a typical customer. Still, we are delighted to have found you on the web!

Incredibly quick turn around on a custom order, very reasonably priced as well

Customer service is always great. Product always in stock, arrives in a timely manner, with no flaws. Easy sell to our customers and easy to move through the shop and stain room.

Good product, timely response, excellent customer service!! Keep up the good work.

I was a bit surprised to find wood putty filler on the good side of the legs I ordered. That represents more of a challenge in getting a good final product to my customers and required more work on my part. But not enough to send the leg back for replacement.

Super fast shipping and the island legs were perfect for our project!

Excellent consumer service. Personally called to say that my inlay selection was on back order and to give me other options to complete my order.

Great communication,nice selection of products. Even called to check in after I received the order to make sure everything ok

The order was processed very quickly and we received it within days. I received a call days later following up to ensure the order was received and OK. Nobody does that these days and I really appreciated their interest. I am impressed.

They had what we needed and was expedited in a timely manner and was received in good condition.

Always a pleasure to work with Osborne...and I appreciate that they follow up on each order to make sure everything is good.

Order came promptly and they even CALLED to see if I was happy. Great legs and great service. Jerry

There is a wide variety of products. I've always received excellent customer service.

Great products, great service! Fast and easy to order, easy to design and custom order stuff. Superb customer service and follow up. Had two instances that we needed to custom design something and they were very spot on and knowledgeable! Great job on running this company! Highly recommend your products and customer care.