Incredibly quick turn around on a custom order, very reasonably priced as well

Sales staff were very knowledgeable and were able to find exactly what I was looking for in your large inventory. The follow up calls regarding my order were sincerely appreciated. I will be a return customer.

Hi, Your staff & service was great. Very friendly, helpful and the product arrived when they said it would. The only negative I see is that the pieces that I bought are rough and will require a lot of sanding. Is there an option to buy from Osbourne pre sanded bamboo stick material?
Thanks,
***

Walnut feet arrived fast and appeared as advertised. What was nice is the follow up phone call and email and show my satisfaction.

Excellent customer service and beautiful wood products. They are very quick to ship and arrives nicely packaged. Upon arrival they followup to make sure i received my products and was satisfied. Can’t say enough positive about this company.

My order was delivered quickly. Osborne communicated very effectively all aspects of my order. I’m a happy customer and will always use Osborne for my trim when possible.

Absolutely outstanding service, CAD was immediate and project was finished in less than two days. Project was perfect, can’t be happier.

As usual, customer support was superb. I was disappointed in the color match of the table leg laminations. Osborne replaced them immediately and provided return shipping for me to send the original ones back.

The entire transaction went smoothly in all respects. Products were well described, purchase procedures were clear (a rare situation with many other businesses), and the order was delivered intact and on time.

Excellent experience each time I order from Osborne. I have called a few times for tech help and they treat me with respect. Quality of the wood products I get are very very good. And they ship fast.

Too good to be true!

This was my second purchase from Osborne and it was once again perfect! Got what I needed fast at a fair price. Always just what I needed.

Really nothing to improve here - I picked the product of my liking and ordered it. I received the product fast and it was exactly how it was described and, more important, exactly how I imagined it to be.
A small detail for improvement. I ordered the first time with Osborne and I could not create an user account during the order process - it would not accept my email address. I had to create an account first and then log in to order.

Customer support was outstanding. Embarrassed that I can't remember the associate's name, but she was patient, friendly and very helpful. She made me comfortable with the decision that I had tentatively made and her expertise was evident as she talked me through the reasons this particular product met my requirements.

Ordered the 2" rope molding to frame my 4X8 bathroom mirror. Appreciated the advice to finish immediately that was included. Whole process was easy and quick. Arrived within a couple days and the quality is excellent. Only issue is the shipping was extremely expensive as I ordered the 8 ft. piece. The shipping was 100.00. Insane as it was equal to my purchase price. Thinking there has got to be a method for cheaper packaging / shipping in 2024. :)

Osborne is one of the most awesome companies we buy from. The service and products are top notch!

The product was shipped quickly and arrived intact. I is just as advertised. I haven’t yet put it on my table, but I don’t foresee a problem. Service was very good.

Completely satisfied with our order. Received the table base quickly and it was in great condition . Very easy to assemble and looked nice when finished.

The website did not work for my order, but the person on the phone was extremely good.

The materials provided arrived on time and in great condition! The price was fine in that my customers were pleased with end results and overall value.
I will definitely keep offering these products in my cabinetry portfolio in the future.
Thanks!, ****... Owner ******

The spindles are flawless. The delivery service left the box in the rain without a bag on it. I left work to get it out of the rain before any damage could be done.

I am most impressed with the selection and quality of products. I have not found any other supplier like this. Easy online ordering and quick well packaged shipment. Thank you!

Great Service.
Product arrived on time in good condition.
The follow up call to ensure its arrival was an added bonus.

Everything was perfect and shipping and delivery were ahead of schedule.

I had to call my order in as I had some trouble with my online order. The woman at the other end was very helpful and pleasant. She took my order quickly and my order was delivered in short order. Very happy with the experience.

This was my first time working with Osbourne wood products and I found the staff i worked with to be professional and responsive.

The order was processed very quickly and we received it within days. I received a call days later following up to ensure the order was received and OK. Nobody does that these days and I really appreciated their interest. I am impressed.

There was a glitch in the order in that the item ordered was out of stock. I was contacted and presented with the situation quickly and was given the time frame the situation would be corrected. I was delayed in may project but I could absorb the change. When another delay occurred I was again notified until the product was shipped. I was appreciative of the truthfulness of the business which allowed me to make decisions about project plans.

Everything went super smooth. Better than that, actually - *** knew exactly what I needed and made the custom order a breeze. Not only that, but I ordered one day and had the order in my hands the very next day.

Good product, timely response, excellent customer service!! Keep up the good work.

The product I wanted had a long lead time but received the 4 wooded legs 3 weeks before originally date. Wooded legs were individually shrinked wrapped and well protected for shipping.