There was a glitch in the order in that the item ordered was out of stock. I was contacted and presented with the situation quickly and was given the time frame the situation would be corrected. I was delayed in may project but I could absorb the change. When another delay occurred I was again notified until the product was shipped. I was appreciative of the truthfulness of the business which allowed me to make decisions about project plans.

Great company, I love to do business with them. I’ve met the owner at a trade show and he is a great guy!! Five stars all the way!!!!

Customer Service people are always great to work with. Product quality is always top notch.

Very fast shipping, items packed well to protect them. Good customer service.

No changes. Product is great. Service is quick and helpful. I will be buying from you in the future.

Would definitely recommend your high quality products and excellent customer service! Would love it if you had retailer(s) in California though due to shipping costs.

We always get quality components that are delivered on time. That is what a good supplier is supposed to do. I wish there were more like Osborne.

Mistake in shipping destination. Osborne corrected and covered expense. Thank you, excellent.

Really nothing to improve here - I picked the product of my liking and ordered it. I received the product fast and it was exactly how it was described and, more important, exactly how I imagined it to be.
A small detail for improvement. I ordered the first time with Osborne and I could not create an user account during the order process - it would not accept my email address. I had to create an account first and then log in to order.

The ordering process was easy, the products are fantastic! I would definitely recommend Osborne Wood Products to fellow craftsman.

I appreciate that they call to see that our order arrived on time and in good condition. That extra level of service is appreciated and makes you feel valued as a customer.

Ordered the 2" rope molding to frame my 4X8 bathroom mirror. Appreciated the advice to finish immediately that was included. Whole process was easy and quick. Arrived within a couple days and the quality is excellent. Only issue is the shipping was extremely expensive as I ordered the 8 ft. piece. The shipping was 100.00. Insane as it was equal to my purchase price. Thinking there has got to be a method for cheaper packaging / shipping in 2024. :)

You had the product - square, wood, drawer knobs - that I could not find locally. I will shop again the next time I can't find what I'm looking for to finish a project.

The order was processed very quickly and we received it within days. I received a call days later following up to ensure the order was received and OK. Nobody does that these days and I really appreciated their interest. I am impressed.

I was so happy when I found this company. I described the product that I needed and they found it for me immediately. Shipment was quick and the price was excellent. Customer service was amazing. I am forever grateful as this project turned out beautiful. The item just gave it, a high- quality touch.

Very easy, seamless purchasing process; immediate acknowledgement; prompt shipping.
Reliable and consistent service!

I had a job a while ago where I had some posts that the glue seam showed through when we painted them. Osborne Wood Products representatives took care of the issue and sent me new posts right away so I would have a happy customer. Thanks, I really appreciate that! A Happy customer means more business for me and for Osborne Wood Products!

Great service and fast shipping. I love the options available and ability to customize and pick from so many selections. I ordered some island legs and Osborne was the only place that had the style I wanted in the wood I needed. They arrived within a week of ordering in great condition. Will definitely use them again in my next project.

The process work very well. Communication was good. Delivery was timely. Overall a good experience. Thanks.

The spindles are flawless. The delivery service left the box in the rain without a bag on it. I left work to get it out of the rain before any damage could be done.

THE BEST! Everyone is extremely helpful and they have a genuine interest in assisting their customers to find the optimal product for their project. PLUS they follow up to be sure that your product arrived safely and that you are satisfied. Wow! We will definitely use them for any future wood & trim projects. Thanks!

You guys are great and we love usng your products..just wish we would get more traditional and detail oriented projects so we can use even more. I predict it is coming!

Customer Service people are always great to work with. Product quality is always top notch.

Great website. Was able to search and maneuver easily. Great products. Great prices. Help available when needed.

Order was received when indicated, great quality, and received a phone call from customer service checking on my satisfaction —- great!

The pedestal base was delivered very quickly. Quality is outstanding. Only small issue was some slight damage to one of the legs that most likely occurred during shipping. Sanded right out. Very happy with the product and customer service. Loved the follow up call to check on our satisfaction. Great selection of products!

The product I wanted had a long lead time but received the 4 wooded legs 3 weeks before originally date. Wooded legs were individually shrinked wrapped and well protected for shipping.

Table legs I received were awesome. Can't wait to finish this project and start another. Will be ordering more of this particular leg.

Osborne is one of the most awesome companies we buy from. The service and products are top notch!

Always prompt and quality material, packaged and received in excellent shape.