The rating is for both the products (I buy inlay strips for various woodworking projects) and for the customer service Osborne. They are helpful when I'm placing an order and I always appreciate the follow-up call that they make to confirm that I'm happy with my products.

Everything came as I ordered.
I appreciate all the help

Great product, incredible customer service. This is our second purchase and we will be back. We will let our friends and industry partners know what a great product you offer. Thanks

The inlay banding I bought is very good quality and I would buy it again. However, I think the amount you charge for postage is not justified by the weight and size of the packaging.

Was able to get incredible finishing pieces that turned my good project to great! It was easy, fast, and affordable with a high quality of workmanship.

the item I received wasn't what I wanted. I called the customer service number and spoke to them about a return. They were very quick, and agreeable. I was able to complete the process in the matter of a couple of minutes. I am satisfied with the outcome of the entire process. Everyone was easy to deal with and very professional.

Everyone that I spoken with has been super helpful and courteous.
We had an issue with delivery (fed-ex) and Osborne immediately followed up with the delivery service and acknowledged our concerns. Excellent customer service and care!
Products are top notch too!

We are so appreciative of your business. You all always have what I need and most times ship that same day. Thank you for your exceptional products and service.

Very quick shipping and excellent quality! Price also very good!

The product I wanted had a long lead time but received the 4 wooded legs 3 weeks before originally date. Wooded legs were individually shrinked wrapped and well protected for shipping.

Arrived fast and everything seem good as describe what was on the website

I ordered 4 maple table legs and they are perfect in all respects. Service and shipping were excellent.

Easy ordering good selection fair pricing arrived on time and Osborne followed up to see that the order arrived.

Order arrived quickly (2 days) and was exactly what was needed to repair our dining table. I also received a call checking if order arrived and was OK. A nice touch I appreciated. No more sag in table and operates as it should. We are very pleased.

I was very impressed but how fast I received my product. I've been trying to avoid Amazon by shopping with smaller businesses and Prime can't beat Osborne shipping time. Nice variety of products also allowed me to find exactly what I needed. The shipping was a little pricey, but I didn't order much and I understand you don't have much control over that. Otherwise, I don't really have any areas of improvement. I expect to shop here in the future and recommend you to anyone working on projects like me!

Great service, amazing work. Love the phone call to see if we received our table legs and if there was any problems

We always get quality components that are delivered on time. That is what a good supplier is supposed to do. I wish there were more like Osborne.

I love the set of maple legs I purchased from Osborn Wood. A local wood shop, Long Leaf Wood, made an amazing desk with them and I'm very pleased. Osborne Wood had a wonderful selection of table legs, they were easy to order from and speedy with the delivery. I'm grateful I chose Osborne Wood Products for this project.

I really don't see anything that needs improvement.
Your website works great, your products are great, your shipping department is great.
Don't mess with perfection!

We are always very p[leased with the Osborne products.

your product quality is first class and your employees service your clients well. Sara earned double points on this order for her patience. the only point i would make is that it should be possible to give freight estimates prior to going through the CAD process to avoid miunderstandings in the early process. Thanks to Osborne team Ulrich Krauskopf

Received package in timely manner with excellent follow through on the customer service side. Everything arrived and looks fantastic on my ambrosia maple slab coffee table.
Thank you!

I am totally satisfied with both the service and the product. I would certainly recommend this company to everyone. I received my order amazingly quickly and the person I spoke with was very pleasant and helpful. The circa 1840’s country desk is going to have a new life after missing it’s feet for who knows how many decades.

Very satisfied. Would recommend Osborne highly. They had a terrific array of wood products, and most importantly, exactly what I needed.

Ordering is easy and delivery is prompt. We are very satisfied with Osbourne's products.

You have the best customer service I have ever experienced. I have already recommended you to friends!

Inherited a knotty pine kitchen table that we intend to use as an island. Needed taller legs to make that happen. Osborne had a great selection with different woods and prices. Was able to choose knotty pine legs in a much more modern style. Have not installed them yet but they are solidly made, no damages to the wood and they arrived very quickly.

The customer service rep that I spoke to about changing the shipping date was a delight to work with. She went into the order and changed the shipping date for me (I was going to be out of town when the order should arrive) so that I would not have to cancel the order and then reorder. As always the Leg Kit arrived unscathed from shipping and ready for finishing and final assembly.

Ordered the incorrect wood type and your employee fixed it immediately- very appreciative of that.

Good products and shipped right away. I will use them again.