My moulding was damaged in shipping. I called the customer service department and had replacement moulding in hand in two days. I highly recommend Osborne to everyone.

Fast quality products. I'm in the wood industry and this company is top notch. You get what you pay for

Order was received when indicated, great quality, and received a phone call from customer service checking on my satisfaction —- great!

Very good customer service, product, and pricing. A CSR called me shortly after I received my order to make sure everything was OK -- I appreciate that. I will recommend this company to other folks.

I am totally satisfied with both the service and the product. I would certainly recommend this company to everyone. I received my order amazingly quickly and the person I spoke with was very pleasant and helpful. The circa 1840’s country desk is going to have a new life after missing it’s feet for who knows how many decades.

The product was shipped quickly and arrived intact. I is just as advertised. I haven’t yet put it on my table, but I don’t foresee a problem. Service was very good.

your product quality is first class and your employees service your clients well. Sara earned double points on this order for her patience. the only point i would make is that it should be possible to give freight estimates prior to going through the CAD process to avoid miunderstandings in the early process. Thanks to Osborne team Ulrich Krauskopf

Ordered a sample item and received in a couple days. Great service!

Ordering online was quick and easy. Shipment came in a timely fashion. Packing seemed a little worn. But materials came undamaged. We have ordered twice with Osborne. Extremely helpful if you need it. Good quality of products.

At this time everything went smooth and I do not see any areas that could use improvement

Customer service helped to clarify the ordering process. Once I placed order it was made the same day and arrived at my door the next! To notch craftsmanship and looks exactly the way I wanted! Easy to assemble as a novice!

Your company always does a great job, and the service is spot on all the time.
I would highly recommend you to others.
Sincerely,
***

I don't see how it could get any easier or better.

We received a damaged table leg and Customer Service was outstanding to assist us in correcting the issue.

I am very happy with the service, the support they give to the client , and the speed of delivery. Thank you very much, I definitely recommend it to other clients.

I have always been overly pleased with the high quality craftmanship AND service that I have received and continue to receive from Osborne Wood Products! I refer everyone I know to Osborne Wood Products for anything that you may carry. I especially love the fact that I always get a follow up call to be sure that all was well with the products received and my satisfaction.

Have ordered many times from Osborne and have always been pleased with products.

Maybe cheaper shipping options. Could not find one of these 3 items so ordered off Amazon to get free shipping, centering pins, leaf locks, levelers. Design and finish was outstanding. Instructions very good. Maybe have a selection of #10 cabinet screws you could order, had to use deck screws with washers to make it a cabinet type head.

Arrived early and contacted me to make sure I received my order and was happy with my purchase. Great customer service!

Products always received on time and in great shape will continue to be used in the future.

Inherited a knotty pine kitchen table that we intend to use as an island. Needed taller legs to make that happen. Osborne had a great selection with different woods and prices. Was able to choose knotty pine legs in a much more modern style. Have not installed them yet but they are solidly made, no damages to the wood and they arrived very quickly.

I would say in this particular order your service was optimal because it was a special order and you were able to complete that in a quick return around amount of time with the best possible product results. The only area I felt could be improved would be timeliness in responding to my request. for a special order I ended up having to email a few days later to see if you are able to complete that task or not before I got an answer.

I had to call my order in as I had some trouble with my online order. The woman at the other end was very helpful and pleasant. She took my order quickly and my order was delivered in short order. Very happy with the experience.

Osborne’s Online ordering was very easy. The oak bench legs ordered were of excellent quality, very well matched and stained beautifully. Osborne’s phone follow up after my order was delivered takes your product and service offering to the next level. I will definitely order again when I need high quality wood products.

Great Service.
Product arrived on time in good condition.
The follow up call to ensure its arrival was an added bonus.

They had what we needed and was expedited in a timely manner and was received in good condition.

No changes. Product is great. Service is quick and helpful. I will be buying from you in the future.

We have ordered from Osborne Wood Products for many years. The items we have purchased are very good quality and have been shipped to us quickly.

Everyone I speak to at Osbourne is wonderful and helpful......great customer service! Always thrilled with our experience and these beautiful products.

It was so easy to find the style of island legs that we wanted for our kitchen. The information and pictures available made it really easy to shop for the island legs. Shipping was fast and they arrived without any damage. They even followed up with a phone call after we received our package to make sure everything was good with our order. Would definitely order from these guys again!